AlltrueReviews of alltrue.com

DO NOT ORDER. I have yet to receive my box after ordering in august and there is now easy way to contact customer service. You’d think a company like this would have a phone number??? Please save your money and do not order this.

Alltrue’s customer service is the best I’ve ever experienced. Prompt, knowledgeable, and warm. I’m grateful for the staff who were so patient and attentive during the recent tech issue.

Alltrue is by far the most aggravating subscription box I've tried over the last two years. Be aware that once you pay for an annual subscription there are no refunds. Notifications for customizations or add ons don't show up and there is no published schedule for the boxes. You can't see what you ordered in a box once cutomizations close. The fulfillment and shipping take way too long. The products are generally nice - once they arrive. I think the value is dependent on what you ordered. Customer service only offers polite, vague, aplogetic responses but not action. Very happy that Winter will be my last box.

Horrible company! Just trying to take advantage of customers to make a buck! There is actually NO customer service. If you have a problem - Good Luck. Stay away

It is impossible to underestimate this company. They are absolutely the worst. Customized on the first day, yet they're out of my choices. Shipping is a nightmare. Terrible canned customer service responses "We are so sorry to hear....", but no actual help, and they refuse to refund subscriptions. The worst shipping schedule - still waiting a month later for my box to arrive (only 60 miles from where it was shipped). It has travelled the across the US 3 times now, and literally could have been walked here in that time. (They blame the shipping company.) DO NOT GIVE THEM ANY $$$, THEY ARE HORRENDOUS!

Garbage. The boxes are months behind and the products are crap. They changed their name to get away from their old bad reviews! I would not recommend this box (FWIW I am waiting for my Fall box still, a month behins)

I had a complex problem with two boxes from Causebox/Alltrue. Ronnalie M., the Customer Service Representative (CSR) who assisted me from the first email 'til the last "happy ending," was so kind, gracious, and understanding. She didn't get snippy with me, the way a lot of CSR's do when you have a problem with a product from their company. Instead, she really showed a lot professionalism and good faith, not to mention showing her company in a really positive light. The only bad thing about this company is that you cant contact them by phone; however, CSR's like Ronnalie M. make communication almost as good. Thanks, Ronnalie and Alltrue...you made my day/week/month!!

Alltrue just proved how much they care for their members. They were very considerate and understands the needs and wants of each members. A very strong reason why one should keep on subscribing with them🥰