AlltrueReviews of alltrue.com

Response from AlltrueMar 23, 2023

Hi Alicia! We apologize for any disappointment! Each season our Product Team does their very best at predicting what products will be the most popular with our membership. Normally, they are spot on — but, from time to time, products rise to the spotlight as elected by our passionate community. As part of our commitment to limiting product waste, we do have limited inventory of the curated products in our seasonal boxes. As the Spring Box features several wonderful choice products this season, we hope you'll be able to find another item you love in this same choice category. Of course, if there is ever a box that is simply not to your liking, we are happy to assist with the request to pause your membership to skip the Spring Box and have your membership extended one season. While we typically have plenty of inventory to cover all of our Annual Member's first selections, just to be safe, we suggest logging in and customizing your boxes as soon as you receive your customization reminders in future seasons. Lastly, we would love to assist specifically with any inventory issue for a choice item in your most recent seasonal box. Our team has sent you an email, please feel free to reply back to it directly or send our team a email at [email protected]. We look forward to getting this sorted for you!

Response from AlltrueMar 24, 2023

Alison, we adore how much you're loving your membership! Thank you for being an important part of this community! XO, Alltrue

Response from AlltrueMar 24, 2023

Thank you for your kind words, Dee! Our Community Support Team is always happy to help :) XO, Alltrue

Response from AlltrueJun 5, 2023

Jacinthe, your words of encouragement keep us empowered and eager to continue to make the world a better place! Thank you for believing in our cause and helping us make a difference in the world! XO, Alltrue

Response from AlltrueMar 22, 2023

Thank you so much for taking the time to provide your feedback. We certainly hope we can provide a bit more information to assist, and hope you may be interested in providing your ongoing feedback to help us with product curations in the future (details below)! In regards to our shipping timelines, shipping times will vary slightly from season to season, which is why we will always release a shipping timeline at the start of each quarter. We always aim to begin shipping our seasonal box in the first month of the season, with boxes continuously shipping over the following 3-4 weeks and on a rolling basis thereafter. At the start of each season, we’ll always share a projected shipping timeline in your My Account and in our FAQs. I also want to be sure you are aware as well of the Live Warehouse Updates modal in your My Account page where you can easily access shipping timelines and updates throughout the season. As transparency is key for us and we want to ensure our members stay informed. This Spring ’23 Season, boxes are expected to ship from the end of March throughout the month of April. To provide a bit more information about how we are curating boxes, Alltrue prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this to allow for plenty of variety, we brought back some member favorites in order to allow customization every single item in the box, rather than just a few, as some members do love stocking up on a past favorite item, and new members love the options to choose these! To give a bit of insight into this current season’s curation, this Spring ’23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we’ve ever had! We are trying to offer as much choice as possible, and in doing so, we have decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including 2, 3, or 4 brand new products for this season. That being said, we want every single member to be blown away with the options and variety of the sustainable and thoughtful products being offered by our artisan and small business partners in every box. If interested, we would absolutely love to make you a part of our product survey group. That means you would receive a product survey each season asking to rate certain items, or share what products you would like to see more of. If interested, please email our support team to add you the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love. Again, thank you so much for your loyal membership these past years, and for this thoughtful feedback, which will certainly be passed along!

Response from AlltrueJun 6, 2023

And we just love curating these boxes for you, season after season :) Thank you for believing in our cause and helping us make a difference in the world! XO, Alltrue

Response from AlltrueJun 6, 2023

Hi Mildred, Thank you for your recent review! We love taking the guesswork out of finding these sustainable gems, discovering brands that are using business as a force for good. Thanks for being an important member of our community! XO, Alltrue

Response from AlltrueJun 6, 2023

So happy to hear you are enjoying your membership so much, and that our Community Support Team was able to successfully assist you. Thank you for believing in our cause and helping us make a difference in the world! XO, Alltrue