AlltrueReviews of alltrue.com

Response from AlltrueJun 5, 2023

Hi Betsy! Thank you for your continued loyalty. For 8 years, Alltrue was able to make an impactful difference — which could only have been done through the memberships you, and our entire community, supported. We’re in awe of what Alltrue has been able to accomplish over the past eight years. We created an incredible and engaged community, fostered meaningful partnerships with small businesses, artisan groups, and artists, and made a tangible impact through fair wages, charitable giving, carbon offsets, and education. While there’s always work to do, we’re hopeful that we’ll be able to give the mission a second chance, reviving Alltrue as a change-maker and trustworthy source of discovery and education for members and a supportive partner to those Alltrue seeks to empower. Alltrue remains committed to its founding mission to offer our community the best sustainable and ethical products, to inspire a life lived with intention. While all the things you love about Alltrue are remaining the same, we are excited to enhance the membership by improving core operations and shipping timelines — something our new ownership group has extensive knowledge of, and you, our community, has been asking for! XO, Alltrue

Response from AlltrueMar 30, 2023

Hi Imani! Thank you for being a longtime member with us (since 2018!!) and for taking the time to leave us a review :) This Spring '23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we've ever had! We are trying to offer as much choice as possible, and in doing so, we have also decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including many more. Alltrue (formerly CAUSEBOX, as you know) prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this during these shorter curation seasons since the acquisition, to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, in case a member preferred to stock up on a past favorite item rather than simply be provided the new option. Additionally, this allows new members to self-select an item that was a past favorite item in a box. That being said, now that we are having more and more lead time to curate the boxes (please note prior to the shutdown curations were planned 6+ months ahead of time) the plan is to continue to include plenty of new options in future boxes in each category (the ratio will continue to look different), while most likely continuing to include just a few past favorites each season as choice items based on feedback that some members love to choose these, while new members never had the option. I hope this helps to provide a bit of insight, and please know we always make sure to pass along all feedback and suggestions.

Response from AlltrueJun 6, 2023

Hi Courtney! Thank you for your review - we are so happy to hear you are enjoying your membership! In case you did not know, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love. XO, Alltrue

Response from AlltrueJun 6, 2023

Liz, we absolutely love you! Thanks for being an important part of our powerful community! XO, Alltrue

Response from AlltrueJun 6, 2023

Hi Norma! Thank you for taking the time to leave us your feedback. Yes! We have been bringing back past seasonal products :) Back by popular demand, these ‘Alltrue All-Stars’ are our community's favorites, selling out season after season. We decided to offer past favorites, largely based on feedback from the community, to provide a variety of options for every choice category. I should note, however, that we make sure every choice category includes new item(s). To share a bit more information about how we are curating boxes, Alltrue used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back this and to instead allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, as some members do love stocking up on a past favorite item! While Annual members always have the ability to customize each choice category, as a Seasonal Member our team works hard to try and ensure your box includes only new items, carefully reviewing your account box history before fulfilling your box. Of course, if there is ever a mistake and a repeat item is received that you do not need again, we encourage our members to reach out to our support team ([email protected]) as we will always be happy to make it right. It truly saddens us to hear you express quality issues. If there is ever an issue or damage to an item received in your seasonal box, please always feel free to contact our Community Support Team so that we can assist you! Additionally, one of the best avenues we have to know what you, the member, wants to see included in your box is through our Product Surveys. That means you can expect to receive an emailed product survey each season, asking you to rate certain items, or share what products you would like to see more of. If interested in participating, please email our support team to add you to the Product Survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love. We appreciate your continued support! XO, Alltrue

Response from AlltrueMar 27, 2023

Hi Linda! Thank you for taking the time to leave us a review, and for being an important member of our community since 2018!! This Spring '23 season we have six choice categories, with a total of 32 different items being offered, making up a whopping 65 thousand possible box combination options — the most we've ever had! We are trying to offer as much choice as possible, and in doing so, we have also decided to offer past favorites in several of these product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including many more. To provide a bit more information about how we are curating boxes, Alltrue (formerly CAUSEBOX) prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this during these shorter curation seasons since the acquisition, to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, in case a member preferred to stock up on a past favorite item rather than simply be provided the new option. Additionally, this allows new members to self-select an item that was a past favorite item in a box. That being said, now that we are having more and more lead time to curate the boxes (please note prior to the shutdown curations were planned 6+ months ahead of time) the plan is to continue to include plenty of new options in future boxes in each category (the ratio will continue to look different), while most likely continuing to include just a few past favorites each season as choice items based on feedback that some members love to choose these, while new members never had the option. I hope this helps to provide a bit of insight, and please know we always make sure to pass along all feedback and suggestions. With gratitude, Alltrue

Response from AlltrueMar 22, 2023

Hi Melanie, Thank you so much for taking the time write a review and share this insight. We truly appreciate hearing feedback like this. To provide a bit of insight for the current box, our Spring Box has six choice categories with 32 possible items (which means there are 65 thousand possible box combinations - the most we've ever had!), and we have brought back some member favorites to allow for more variety in every category. To share a bit more information about how we are curating boxes, Alltrue prior to the past year or so, used to typically offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members (a get what you get option). Rather than reverting back to this to allow for plenty of variety, we brought back some member favorites in order to allow customization for all six items, as some members do love stocking up on a past favorite item! We did decide to offer past favorites in several of the product categories, largely based on feedback from the community, to provide a variety of options for every choice category. I should be sure to note that all six choice categories do have at least one brand new item, with most including 2, 3, or 4 brand new products for this season, and are very excited to be offering products in the organization category based on customer feedback. If interested, we would love to make you a part of our product survey group to help us gather further insights into new products you would be interested in seeing offered. That means you would receive a product survey each season asking to rate certain items, or share what type of products you would like to see more of in a future box. If interested, please email our support team and request to be added to the product survey list. This invaluable feedback helps us curate future boxes we hope our entire community will love. Additionally, if you have any questions about this season's curation or perhaps would prefer to skip this season's box if the items are not a fit, please be sure to email our Customer Support team. Thank you again for your support and insights with this review!

Response from AlltrueMar 24, 2023

Kim, thank you so much for your raving review! We're so lucky to have you as part of the Alltrue community! XO, Alltrue