All state car ship is filled with bunch of liars and time wasters. I love people who are truthful and straightforward but these guys are far from it. I paid a. Deposit for them to come and ship my car. We all agreed on a specific day which was on a Sunday, they just kept giving me excuses till they ended up not picking my car up. Just avoid this shipping company.
SS
sa S.
great customer service
great customer service. very responsive
WI
Will
Good driver that delivered my car
Good driver that delivered my car
IK
Igor K.
Good experience
Good experience
Elisa Jordan made the best service to pick up and to drop off a vehicle
Thank you
VS
Viorel S.
They were professional
They were professional, on time and handled everything with care.
TO
tohirovb
Load ID24770664
Load ID
24770664
Agent number : 872-278-1267
This complaint is directed at the complete failure and unprofessional conduct of your transport brokerage service, which demonstrated a blatant disregard for customer instructions, basic business ethics, and contractual responsibility.
From the outset, your company failed to follow clearly stated customer requirements regarding the load. Despite multiple confirmations, the agreed terms were ignored without explanation. To make matters worse, the price was arbitrarily increased after initial agreement, putting the customer in an unfair and unacceptable position.
Most concerning is the fact that, despite charging the full agreed amount, your company never secured a driver for the load. There was no transparency, no proactive communication, and no accountability. The customer was left waiting without updates while your team failed to deliver the most basic service you were contracted to provide.
Repeated requests were made to remove the load from the load board after it became clear that your company could not fulfill the job. These requests were ignored multiple times, demonstrating either negligence or a deliberate lack of respect for the customer’s time and operational needs.
Communication throughout this process was unacceptable. The main representative handling the case was consistently rude, dismissive, and unprofessional. Instead of assisting, he created further frustration with his tone and unwillingness to address concerns. Additionally, the assigned broker showed zero responsibility — despite numerous calls from the customer, he failed to respond appropriately or take ownership of the situation.
Finally, even after failing to provide the agreed service, your company refused to issue a refund. Charging a customer in full while delivering nothing is not just poor service — it raises serious concerns about the integrity of your business practices.
This experience reflects a deeply flawed operation marked by incompetence, poor communication, and disregard for customers. Immediate review and corrective action are strongly warranted, as this level of service severely damages trust and undermines your company’s credibility.
EJ
Emmanuel J.
It was such a nice experience
It was such a nice experience. People are nice and very helpful❤️
VJ
Victoria J.
Great experience
Great experience, looking forward to working with them in the future.