All Star BowlingReviews of allstarlanes.com

I had such an amazing experience at All Star Lanes Stratford this time around, it completely changed my perception after a previous visit that wasn’t great. From the moment we arrived, the service was on point. The team were incredibly attentive, always checking in at the right moments without being overbearing. A special shoutout to Chris and the team, who genuinely went above and beyond to make sure everything ran smoothly for us. You could tell they really cared about the experience, which makes a huge difference. We were also given a more private area, which made the whole booking feel a lot more exclusive and relaxed, especially for a group. It allowed us to properly enjoy ourselves without feeling crowded or rushed. The food was another highlight, really good quality, well presented, and actually exceeded expectations for a bowling venue. Everything came out promptly and was spot on. Overall, this visit completely turned things around for me. It’s clear there’s been a real improvement in both service and atmosphere. I’ll definitely be coming back again and would recommend it to others without hesitation.

I was issued a voucher by email on 20/01/26, but it showed an expiry date of 31/12/25 — already expired. I contacted customer services simply to confirm whether the voucher would be valid for a booking at Holborn on 14/03/26 (my birthday), or to request a corrected replacement code if not. Despite multiple emails, the same staff member repeatedly avoided answering this very straightforward question. Literally just writing one liners! I was told “this should be fine” and “yes as it was issued 20/01/26”, but there was no clear confirmation that the voucher would actually be accepted on my booking date. When I asked for clarification or for the query to be passed to someone else, I was repeatedly asked to forward the original email instead of receiving a direct answer. All I wanted was written confirmation I could rely on before making a booking. The lack of clarity, accountability, and basic reassurance has completely undermined my confidence in using the voucher at all. Poor communication and an unnecessarily frustrating experience. I'm thinking of going elsewhere!!!

Left my daughter crying because they don’t accept kids after 8pm but it still didn’t say anything when I booked online. Were obsessed with forcing me to change to another date even though I didnt have our availability ready and I was ultimately worried about my daughter. Now I have realised I cannot make the date they forced me to change it to and they won’t refund the £75+ I have spent on a service that hasn’t been delivered. Utterly appalling customer service and treatment of children. Would not recommend.

Booked for 12 people at Stratford All Stars. Despite noting disability and student discounts as instructed, we were charged full price. Bumpers for kids didn’t work (not mentioned online), and the venue looked run-down. Christmas videos playing—in May! Staff were unhelpful. Won’t return.

The bowling was unpredictable. The lane was not straight (it was at a 45 degree angle) so each throw was moved from where i wanted also the amount of plates where insufficient to what ordered also our food was cold and dry they were also quite racist

The bowling was fun, but they cancelled the game before we all got to take our last turn, so we never found out who won, which kind of put a spoiler on the rest of the experience. I would understand if we were being relaxed and enjoying out time chatting and being slow, but we were purposefully bowling quick as we had dinner booked for after. Quite confused by this as we were the only people in there and there were not people queueing to take over from us. I dont understand the logic of cancelling customers games before they are finished.

The situation escalated when upon asking my age, your staff laughed at me, making an unnecessary and inappropriate comment, "You don’t look 20," which I found humiliating and condescending. This insinuation was both offensive and unwarranted. Furthermore, I was unjustly accused of attempting to commit fraud, a baseless and severe accusation that tarnished our experience. Despite our efforts to explain and clarify the matter, your staff refused to let us in, leaving us no choice but to leave with profound disappointment and frustration.

Worst Birthday Experience. The service was shocking, to say the least. Our waiter was serving a birthday table as well as the Euros alone. This meant that service was terrible, slow and shocking. When we tried to get her attention. It appeared like we were bothering her. Customer service I would rate lower than a zero as it was that poor. The drinks were over-iced and watery. Many of my party had to have their food remade as items were missing. The food then reappeared cold and undercooked. When asking for my birthday cake to be brought out. This took over 30 minutes and the candles had melted into the cake. The invoice was confusing, and the server didn’t have time to explain it so me and my party was let to work it out ourselves. The whole experience was probably the worst birthday I have ever had, and I will not be returning. Save your money and go to the Hollywood Bowl. I would never again even if I was paid. The manager didn't appear to care that I was upset on my Birthday. There was no effort made to rectify the situation