AllstarhealthReviews of allstarhealth.com

Response from AllstarhealthJul 31, 2018

Thank you for your feedback. We sincerely apologize for the error made by the representative who processed your original call. This is a rare circumstance, and we have reviewed processes with the representative to ensure that this will not occur again. We have applied a full refund for the order per your request, and your account has been noted for $10 off of your next order as our apology for the delay. We apologize for any inconvenience this has caused. Please let us know if we can be of any further assistance.

Response from AllstarhealthJul 19, 2018

Thank you for your feedback. We sincerely apologize for the issue with the order. We post a disclaimer on our checkout page and ask you to check a box confirming that you have read the international shipping policies, which state "Any customs, import duties, or additional taxes must be paid by the recipient. AllStarHealth.com has no control over these charges. We encourage you to call your customs office to find out the exact import taxes or duties you will need to pay before you place your order." We add this disclaimer in the hopes that it will help customers take customs fees into account when calculating the cost of shipping the items to their country, so we apologize that these fees were unexpected. Please let us know if we can provide any further assistance regarding the order.

Response from AllstarhealthJun 7, 2018

Thank you for your feedback. We apologize for the confusion with your order. We shipped the Amazing Grass Green Superfood Drink Powder Chocolate 28.2 oz which is what you ordered on the website. We understand you intended to order the protein, so we’ve refunded you in full for the wrong item ordered. We always take care of any issues our customers experience, as we want you to be satisfied with your orders. If you have any other questions, please contact us and we would be glad to assist you.

Response from AllstarhealthApr 26, 2018

We apologize for any inconvenience you experienced with your order. Your credit card security is very important to us. Sometimes the information provided to us by your credit card company is not sufficient for us to verify that you are the cardholder. In these instances, as an extra layer of protection we charge and refund your card for a small amount between $0.01 and $2.00 and ask you to log in to your issuing bank's web site to verify the exact amount of the transaction. Unfortunately we did not receive any response to our emails, so the order was cancelled to avoid holding up your funds without shipment. Please understand we do this to protect our customers from credit card theft, and that we only do it this one time so that we can approve the account for all future orders. I hope this better explains why the order was not shipped. Please contact us at 714-698-0564 USA for more information.

Response from AllstarhealthFeb 8, 2018

Thank you for your feedback, M Perl. We apologize that you experienced anything less than stellar service from us. We want to help you get your order shipped. If we haven’t shipped your order yet we are most likely waiting to receive additional information or speak with the cardholder to verify some information. We want to ensure that we're doing everything we can to help. Please give us a call at 1-800-875-0448 or send an email to [email protected] for immediate assistance.

Response from AllstarhealthJan 25, 2018

Hello, Sandra. Thank you for your feedback. We sincerely apologize for any issues you had with this order. We want you to be 100% satisfied with any order you receive from us. We will provide a prepaid shipping label to return any products with which you are not satisfied. We replied to your PayPal message asking for the lot number for our records, but we never received a response. If you can provide the lot#, we can provide a shipping label to you, free of charge, so that we can get those items returned and get you refunded once received. You can respond via PayPal, send an email to [email protected], or give us a call at 1-800-875-0448 between 6AM & 6PM PST, Monday through Friday. We want to get this resolved for you and get your money back. We look forward to communicating with you soon.

Response from AllstarhealthDec 27, 2017

Hi John, I apologize if you had a negative experience ordering with us. I haven't located an order with your name on it, but we would be happy to look into this issue if you call us at 800-875-0448. We ship thousands of orders a day and typically our customers are very happy with our service, so we are eager to assist and find out what happened with your order. Please call us or email [email protected] so we can resolve this matter immediately for you.

Response from AllstarhealthDec 19, 2017

Hello, MDIslander. We are incredibly sorry that you have experienced anything less than stellar from us. Our number one goal is great customer service, and we want to help make this right. If you have not already been assisted, please give us a call at 1-800-875-0448 or send an email to [email protected]. We want to assure you that if anything is shipped unlike what you see as advertised on our site we will work with you to fix the issue. It sounds like the manufacturer didn't completely fill each box before they shipped it to us. We definitely want to let the manufacturer and our warehouse know about this issue to prevent this from happening again. We look forward to assisting you right away and hope to provide great customer service.