AllstarhealthReviews of allstarhealth.com

Response from AllstarhealthSep 25, 2020

Thank you for your feedback. I apologize that you were charged additional fees to receive the order. Since customs fees are applied by your local customs department, we unfortunately do not have any control over the amount they charge. This is the reason we provide a notice during checkout encouraging our customers to call their local customs department before ordering to find out if any duties and taxes may be charged and get an estimate of what the cost might be. We try to be as transparent as possible about this during the ordering process, so we sincerely apologize that these fees were unexpected. Please feel free to contact us if you have any questions.

Response from AllstarhealthSep 9, 2020

Thank you for your feedback. We sincerely apologize for the confusion regarding the order. We tried to contact you when the order was placed to request additional information to proceed with the order, but never heard back so by the time you contacted us, the order was already canceled. Unfortunately since the order was not processed at the time of your email in July, we were not aware that you were still expecting this shipment. Please accept our apologies for the inconvenience and please feel free to contact us if we can be of further assistance.

Response from AllstarhealthJul 6, 2020

Thank you for your review. We apologize that the product received was not as expected. We do our best to ensure that all product information is clearly shown on each page so that customers receive exactly what they're ordering. We list size, color, scent or any other relevant details so you can clearly review the product specifications. If you ever have any questions about locating the correct item, please feel free to give us a call. We're always happy to assist you with returning the order for a refund if you've ordered the wrong product, so if you have not done so already, please reach out to us with your order details and we would be glad to provide return instructions.

Response from AllstarhealthJun 22, 2020

Thank you for your feedback. I apologize that our shipping price was not as low as another company's. We do our very best to offer the lowest prices possible, and always list the shipping cost at checkout so you can compare with other companies to obtain the lowest price possible before you make your purchase. Since customs fees are applied by your local customs department, we unfortunately do not have any control over these fees. This is the reason we provide a notice during checkout encouraging our customers to call their local customs department before ordering to get an estimate for any duties and taxes that may be charged. Additionally, upon checkout we include an "Important Notice Regarding International Orders" which we have listed below. In order to proceed with any order, you must acknowledge this notice by checking a box on the site. This is our way of being completely transparent, because we never want you to feel like you weren't informed up front about the possibility of additional fees from customs. Shipping and Handling charges on your order do not include any import taxes or duties that your local customs office may request upon delivery of your order. Please note that due to current customs restrictions, some nutritional supplements may not be allowed through your local customs office. Please contact your appropriate customs authority if you have any questions about restrictions on the products you ordered. All shipments that do not clear customs will be abandoned. Unfortunately, we do not offer refunds for abandoned shipments. We will write the actual value of your order on the customs form attached to the box. Any customs, import duties, or additional taxes must be paid by the recipient. AllStarHealth.com has no control over these charges.

Response from AllstarhealthMay 18, 2020

Thank you for your feedback. We sincerely apologize that this package was refused by your country's customs office. Upon checkout, our site requires that you agree to our international policy to place your order. This policy explains that AllStarHealth.com will not issue refunds for orders that are denied entry through customs and encourages you to call your customs office before ordering to ensure that the product will be allowed into your country. Unfortunately the shipping method chosen for this order is not trackable so we are not able to confirm an estimate for when this return will arrive to our warehouse, but we will be glad to assist further once the return is received. Please accept our apologies for the delay, and please feel free to contact us if you have any questions.

Response from AllstarhealthApr 10, 2020

Thank you for providing feedback on your order. I apologize that I am unable to locate an order number with the information provided. I encourage you to email us so we can look into this matter, and find out if this was a customs issue that caused the delay in refunding you. We never want you to be disappointed with our service, so we hope you will contact us at [email protected] so we can assist with this matter. We are sure there is a reasonable explanation for whatever occurred and can find an acceptable resolution for you.

Response from AllstarhealthMar 5, 2020

Thank you for providing feedback. We apologize if you have had a negative experience with your order. Having product in stock is very important to us. Sometimes we expect something to arrive to our warehouse, but it doesn't arrive due to unforeseen issues such as production shortages, recalls, short dating , etc. We are extremely dutiful in requesting accurate information from our vendors. In fact, we have an entire department dedicated to this. Sometimes it is just out of our hands when our vendors can't ship us product on time. If we can't ship your order out within 48 hours we will always email and call you to offer alternates or offer a refund if you don't wish to wait. We sincerely apologize for any inconvenience you have experienced. If you already have an item on back order, we are happy to refund in full at your request, please call customer service to assist. You can reach us M-F from 7am to 6pm at 800-875-0448.

Response from AllstarhealthSep 10, 2019

Hello Eren, We appreciate your feedback and sincerely apologize for any inconvenience you have experienced with ordering on our site. We aim to make every transaction as simple as possible. Unfortunately we were unable to process the order because we were missing important information that we requested. We emailed twice but didn’t receive the information we requested, so the order was canceled. Your credit card security is very important to us. Sometimes, the information provided to us by your credit card company is not sufficient for us to verify that you are the cardholder. In these instances, we have added an extra layer of protection to insure you are the cardholder and are authorized to make this purchase. If you are able to provide the information requested, we are happy to process and ship your order right away. Please let us know if we can assist with anything else.