AllstarhealthReviews of allstarhealth.com

Response from AllstarhealthApr 4, 2023

Hello Lynne, It sounds like you may need to update your browsers. If not updated, sometimes your browsers won't recognize a site's certificate. But once your browser is fully updated this issue should go away. Please try that and if any further issues please email [email protected] or call us M-F 7am to 6pm PST at 800-875-0448.

Response from AllstarhealthApr 4, 2023

Thank you for your feedback. We sincerely apologize that the order has not yet arrived. We have seen delays but are confident that your order will arrive within the next few weeks. When our DHL Global Mail shipping option is selected, we provide a message notifying customers that this shipping method is "Reliable but not trackable". So it should be arriving shortly, but if you do not receive your package in the next 2 weeks please email [email protected] so we can assist with a resolution.

Response from AllstarhealthFeb 18, 2023

Thank you for your feedback. We apologize that our email responses were not received. Customer service is very important to us and we respond to all emails in the order received. For the fastest assistance, you can also contact us by phone. We see that we were in contact with you regarding some additional information we requested to process the order, and that the order has been cancelled per your request. If there is anything further we can do to assist you, please don't hesitate to contact us.

Response from AllstarhealthAug 8, 2022

Thank you for your feedback. We sincerely apologize for any confusion. Often when a package does not pass customs or when import taxes are unpaid, the package may be abandoned or disposed of by DHL. Since abandoned packages are not eligible for refund, we emphasize this possibility, and encourage customers to pay any remaining duties or fees to collect their package. We have been emailing and you have mentioned that the package has been successfully delivered to you, but if you have any further questions please do not hesitate to contact us via email.

Response from AllstarhealthMar 29, 2022

Thank you for your feedback. We have been in business over 20 years, and we are not a scamming website, so we hope that we can resolve this issue for you as quickly as possible. We sincerely apologize for any inconvenience you have experienced in regard to this order. We voided the pre-authorization on the credit card when we canceled the order, so it was never an actual charge on your credit card. If you check your online statement you should see only a pending authorization from the date the order was placed. No funds were taken from your account, so if it is still pending you may want to contact your bank again. We have sent you details of the voided authorization via email today, so that should be sufficient to ask your bank to remove it and square this away. Usually this information is communicated directly through the payment processing center, so I apologize if your bank hasn't received it yet. I can assure you it was completed on our end. Please let us know if you need more information from us and we would be happy to assist.

Response from AllstarhealthMar 21, 2022

Thank you for your feedback. I apologize that your package was not delivered. We provide a notice during checkout asking you to call your local customs department before ordering to find out whether the products are permitted for import into your country, and if any duties and taxes may be charged by customs. Import requirements vary and are frequently changed, so all customers shipping internationally must check a box agreeing to this notice before the site permits them to complete checkout. We try to be as transparent as possible during the ordering process, so we sincerely apologize that this was not clear. Since the order was returned to us, per our return policy we refunded for the cost of the items minus the fees charged by the carrier for the shipment and delivery of the order. Please feel free to contact us if you have any questions.

Response from AllstarhealthDec 3, 2021

Thank you for your feedback. We apologize that the response to your previous review and conversation with our supervisor did not resolve this issue for you. We are always working to improve our service, and will do everything possible to assist if there is an issue. The combination of supply chain issues, increased demand, and carrier labor shortages have created challenges for many online retailers over the last 2 years. It's been difficult since the pandemic began, but we are always working to update our systems to provide the best customer service and quickest deliveries possible. We thank you in advance for your patience and understanding.

Response from AllstarhealthSep 7, 2021

Thank you for your feedback. We apologize for the lost package and for all the trouble you went through. We haven't done our job if you felt you needed to write a review, so please accept our sincere apologies for dropping the ball. Upon researching the issue we unfortunately couldn't find an explanation for USPS holding the package instead of delivering to your mailbox like they normally do, so we have deemed this package lost. We called and emailed you on Friday to confirm whether you preferred a replacement or refund but we didn't hear back, so we refunded the order in full upon receiving your review. Please accept our sincere apologies for the lost package, and for making you feel as though we didn't intend to assist with this issue.