AllstarhealthReviews of allstarhealth.com

Response from AllstarhealthNov 20, 2017

Thank you for your review, yazid. We sincerely apologize for any inconvenience this experience may have caused you and want to help you resolve any concerns you may have. From what you explained, it sounds like we added an extra security measure since we saw that it was your first time order. Whenever we charge a small amount to a card, we immediately refund that amount back to your card so as not to have any additional money taken from your account. We typically wait between 6 and 10 business days for a response from you before we cancel and refund your order. In your case, we definitely want to make sure that your order was cancelled and your card was refunded. If you can send us your order confirmation number via email or even give us a call, we can confirm that your card was refunded. You can email us at [email protected] or give us a call at 001-714-698-0564. We look forward to speaking with you and resolving this issue quickly.

Response from AllstarhealthNov 16, 2017

I sincerely apologize that you were charged additional fees on your order.. We are upfront about our international policy regarding customs, and always encourage you to check with customs prior to placing an order. At the time of checkout there, was a disclaimer that you had to agree to before your order could be processed. It stated: IMPORTANT NOTICE REGARDING INTERNATIONAL ORDERS Shipping and Handling charges on your order do not include any import taxes or duties that your local customs office may request upon delivery of your order. Please note that due to current customs restrictions, some nutritional supplements may not be allowed through your local customs office. Please contact your appropriate customs authority if you have any questions about restrictions on the products you ordered. All shipments that do not clear customs will be abandoned. Unfortunately, we do not offer refunds for abandoned shipments. We will write the actual value of your order on the customs form attached to the box. Any customs, import duties, or additional taxes must be paid by the recipient. AllStarHealth.com has no control over these charges. We would like to do whatever we can to assist in this matter, so please contact us at 001-714-698-0564, and we will try to find a resolution that is acceptable to you. We look forward to speaking with you and will also email you to follow-up on this matter.

Response from AllstarhealthSep 22, 2017

Thank you for your feedback, Toni. We sincerely apologize that you experienced anything less than stellar service from us. We work hard to make sure you receive your products in prime condition and as fast as possible. Unfortunately the carrier's facility in the area was experiencing mechanical issues which resulted in transit delays. We attempted to arrange replacement of your products, but unfortunately they had gone out of stock during the transit of your original order. We did not reship the returned product since you were concerned about the amount of time the items were in transit. To avoid you having to wait for the items to be back in stock, we refunded your order in full as a way to resolve this issue. We will always do everything in our power to make sure you are able to receive your order and resolve any issues. We have noted your account for free UPS Ground shipping on your next order to prevent a similar issue with the carrier that was used to ship your items.We want you to know that we do our best to make our customers happy, as our customer service is our top priority here at All Star Health. We truly hope that you give us another chance in the future.

Response from AllstarhealthSep 12, 2017

Thank you for your feedback, Lori. We are so sorry that you received a product that wasn't in prime condition. We never want to leave our customers with less than a great experience with any products we sell. If we receive multiple complaints for a product, we reach out to the manufacturer to ensure quality products are being sent to you. We reached out to the manufacturer to see if there was a known defect with the batch you received, but they have not received other reports on this batch but are looking further into this matter. We assure you that we will always work to provide a satisfactory solution to any issue that arises and that we take all complaints and issues very seriously. We've refunded you for the items and won't be picking them up from you. We hope that we have provided a satisfactory resolution for this issue, and will reach out to you by telephone to discuss additional information we find. We are truly sorry for any inconvenience this has caused, and hope that we have restored your confidence in our customer service.

Response from AllstarhealthJun 23, 2017

We appreciate the feedback and would like to hear more details about your negative experience. We never want anyone to leave with anything less than a 5 star review of our service! We hope you will give us a chance to provide a resolution and address the poor customer service that you experienced. Since we are unable to recognize your username here, please contact us at [email protected] or 800-875-0448. If you can provide your contact information we will have a supervisor contact you ASAP and get to the bottom of this. I am confident we can turn this around.

Response from AllstarhealthMar 23, 2017

Hi Tom, I apologize for the negative experience with your last order. Our customer service team is trying to find out more about why your order may have been seized by customs. So far we have found that two of the items ordered may not be allowed into your country. We are still looking into whether the shipper will be able to return part of this order so we can get you a refund. We hope for this outcome, but need to finish our investigation before we can do that. Please note that at the time you placed your order we posted our International disclaimer below: Please note that due to current customs restrictions, some nutritional supplements may not be allowed through your local customs office. Please contact your appropriate customs authority if you have any questions about restrictions on the products you ordered. All shipments that do not clear customs will be abandoned. Unfortunately, we do not offer refunds for abandoned shipments. We will email you with an update by end of this week. Please accept our sincere apologies that this order could not be delivered like your past orders. We want you to know that we value your business very much and will find a resolution that we hope will be acceptable to you. Thank you for your patience.

Response from AllstarhealthMar 13, 2017

Christian, Thank you for your feedback. I apologize that you had a negative experience with your order. Our goal is to fill each order completely. On occasion if you order a larger volume than we normally receive, we may have to hold your order for a few days to fill the order. However, if items are out of stock, we will notify you within 48 hours from when the order was placed to let you know. That way you can decide at that time if you would like to wait for the items. We charge your credit card for the entire order you place with AllStarHealth.com at the time of purchase. This ensures that the inventory that we receive is designated to your order as soon as it is available to ship. This is a standard backorder procedure, which enables our system to hold your order open until the items are in stock. Please accept our apologies if we were unable to fill your order promptly and completely.

Response from AllstarhealthJan 17, 2017

Siavash, I apologize that your package was not received. I am happy to process a refund on this order because I know it's frustrating when your package is detained or seized by customs. Since this particular order had an item that was a banned in the UK, it was likely held at customs or abandoned. You chose DHL Global Mail which is a reliable but not traceable service. Unfortunately we can't get tracking information for packages using this service, which is why they offer such a low rate to ship your order.We have had very few issues with this service, except that it usually takes 1-4 weeks for delivery. This was not the issue with your current order. I hope that we have provided a satisfactory resolution, and apologize for any inconvenience you have experienced. We try to be very upfront about customs and shipping methods at the time you order because the last thing we want is for your order not to arrive for any reason. Below is the disclaimer you agreed to at the time you ordered. (Please keep in mind for future orders - you can just call customs and find out in advance if there will be any issues with items you want to order.) "Please note that due to current customs restrictions, some nutritional supplements may not be allowed through your local customs office. Please contact your appropriate customs authority if you have any questions about restrictions on the products you ordered. All shipments that do not clear customs will be abandoned. Unfortunately, we do not offer refunds for abandoned shipments."