Chris
Service has really gone downhill
I have been a member since 2016 and used to sing the praises of Alliant, but have noticed the last few times something needed escalation it seems to go to a void and die, to the point that I'm now opening an account elsewhere. The most recent example was after some fraudulent activity occurred, all my account numbers were changed and a new expedited debit card was to be generated. After four days, nothing appeared on the site about a new card so I called again, the lady I spoke to said she could see the notes about an expedited card with no fee, so she sent it on to the team that was to handle that and I would have an email by the end of the day with tracking info. It's now the next day and nothing. Their first-tier customer service is generally a good experience, but anytime something needs to be escalated beyond them it seems to fall into a black hole. Update 10/3/24: I received checks in the mail yesterday, still no peep about the debit card. I was also planning to do a mortgage refi when rates come down. Three emails have been sent to the mortgage team to delete the account I had to create to start the process and I have had no response. Started the transfer of the last of my funds in checking to my new bank and planning to close all accounts in a couple days.