Alliant Credit UnionReviews of alliantcreditunion.org

Terrible company They have very adverse deposit policies They hold your money for over a week. Checks bounce No one cares. No one returns calls.

Love Alliant Credit Union! I have a been a member since 1984! Whether it be lending, IRA's, checking or high yield savings, I wouldn't go anywhere else. I recently had the pleasure of speaking with Rodney M. regarding our accounts and he was fantastic! Professional, helpful, patience and resolved all of our issues. Just be sure to call between 8a-5p to talk to an actual Alliant employee vs their after hours team.

Alliant Credit Union seems to be great so far as a credit union goes. I used to have a Bank Of America bank account before switching with Alliant. There rate on savings accounts seemed very reasonable. Also Alliant is an Online Credit Union fitting in the new modern age of technology aka Digital Age. I like the idea to that there support and helping people that don’t have access to computers and/or any form of electronic communication. For a forever bank to stay in they seem to be very reliable for the common person looking to get a bank account with fee on there checking account.

These guys just get worse and worse. Not only can they not handle a simple ACH transfer on their website (you initiate the transfer, go through all the steps, and then nothing happens, then you have to do it again and again). Their support does everything possible to straight up ignore you. The only kind of official communication they offer is the messaging system on their website. No email. No chat. You leave a message, to which they typically respond with some automated script that's not at all relevant to your issue. If you want them to do anything you have to go to the regulatory bodies above them, get leverage on them, make threats, etc. Completely unprofessional and awful to deal with. They didn't use to be this bad, years ago, but now I'm overseas, don't have the luxury of switching so easily, and am stuck with these assclowns.

I took out a personal loan with Upstart/Alliant Credit Union.I whole heartedly regret it, this is a vile company, check reddit reviews. If you need help with consolidation this option will cost you so much more money than seeking help from a credit counselor.

I sent an overnight check in the amount of $39,744. They outsourced the payoff processing so they claim they cannot even talk with, or email them. They had an employee reach out and ask if she could get payment for the payment in November, two and a half weeks away, when I sent them a check to payoff the entire loan. She said they wanted to be sure to get it because she thinks they lost the check that was signed for and is in their building. I have spent 6 nightmarish days with no one helping. I've never seen a company that is run so badly and uncaring. Not one manager has reached out and I have gotten to the point of needing to email their leadership team with no response at all. I would tell you never, never use this company. $39,744 is a lot of money but not one person has shown any compassion for them losing the check and not processing the payoff.

Alliant Credit Union cannot be trusted. They made a mistaken deposit into my wife's account, then, months later, took money out of my son's account to recover it. This is, obviously, illegal. They did all this without any communication, and it took us a month of constant calls and emails to figure out what was going on. Even then, the only way I was able to get any answers was by contacting them on LinkedIn. Member Services was friendly and did their best, but they were completely in the dark and seemed to be almost entirely disconnected from the back office. Alliant silently closed our case multiple times and basically treated us as though we were doing something fraudulent, even though they were the ones who both created and mishandled the situation.

This credit union is AWFUL. We have been making extra payments every month for a year, writing in the memo line to apply extra payment to the principal, but they don't do it, they apply it to the interest!! I spent 2 hours on the phone for them to tell me if I want it applied to principal I have to CALL EVERY TIME after I make the payment . That is absurd, I have had many different types of loans over the years, and never have I had to call after every payment.....if there's an overpayment it automatically goes to principal. Just awful customer service. Wish I could refi, but now interest rates are way higher than a year ago so I'm pretty much stuck.....learn from my mistake....run from this company!