AF
Customer service is awful
I came here because I was working with a previous holistic health clinic that drained me of my savings. I had lost a lot of weight using the recommendations of that doctor but it all piled back on because the diet was unsustainable. Because I could not afford out of pocket charges that high, I decided to look for alara health because my insurance accepts it. Working with the doctor and the nutritionist is very slow Even though they're very nice and considerate. They're both great listeners and empathetic to the issues that women face. But the slowness of treatment is almost to much. I mean not only are they slowly ramping up treatment, but they also have a lot of time space between their appointments. They say that you can reach out to customer service to look for sooner appointment, but customer service often takes two weeks or more to reply to my questions or request for appointment scheduling assistance. They're either understaffed or not properly trained. Even though my insurance accepts this, I don't think it's going to be helpful in treating my issues because of how slow things are going. By the time I get to see the doctor, almost two months have passed with no improvement. I've gotten all the lab work done and still don't have a better idea of what's going on. That can be very frustrating and a lot can happen or get worse in that time. Also I cannot reach the doctor directly. I often have to go through many hurdles to reach her, and usually the hurdles are with customer service. If you're used to regular doctor's office where you'll call the front desk and ask when they're available appointments, and you like that type of service, don't go with this. I think they tried to modernize to health care system, but they have a ton of issues with their operations. I would not be surprised if I ended up getting another doctor and nutritionalist because both mine could quit because this is not sustainable for them or for patients.
Response from Allara HealthJan 31, 2024
Thank you for your honest and detailed feedback. We sincerely apologize that your experience with us didn't meet your expectations. We are constantly striving to improve our patient experience to the best of our abilities. We regret any miscommunication and assure you that we will work to enhance our communication channels. Again, thank you for sharing we truly appreciate it.



