cris C.
FALSE ADVERTISING
I had a very negative experience with Allara as a whole, but especially the nutritionists were a disappointment. Not only did I feel unheard, my question not answered, but I GAINED weight while working and following all the instructions and tips. But maybe the most disappointing part of working with Allara was the fact that every time I pushed for more support to lose weight (the only goal I had come in for and repeatedly asked for help with) I was told again and again that Allara is "not primarily a weight-loss service" - which is a) exactly how I found them online and what was discussed during their Q&As and b) precisely how Allara advertises on social media. I have the videos and the posts to back it up that Allara indeed does advertise with weight-loss. So either the people working for Allara are unable to deliver what the company promises or we have a case of false advertising. Either way, incredibly disappointing. I am leaving their service after 5 months feeling made a fool of, wasted time, and best of all much, much wasted money. Would strongly recommend to hire more experienced nutritionists and re-think your marketing.
Response from Allara HealthMay 28, 2024
Thank you for reaching out to us. We sincerely apologize for the experience you had; it is never our intention for our patients to feel unheard by our medical providers or registered dietitians. We appreciate your honest feedback and are always striving to improve our patients' experiences. Misleading our patients is never our goal, and we regret that this may have been the impression you received. Your feedback is invaluable to us, and we will use it to enhance our services. If there is anything specific we can do to address your concerns or improve your experience, please let us know. Thank you once again for bringing this to our attention.



