Allara HealthReviews of allarahealth.com

I’m extremely disappointed with my experience with Allara. Their communication has been slow and unclear, and it’s taken days just to get a proper explanation about something as basic as their pricing. They advertise that if insurance is accepted, costs could be as low as $0, and that the monthly fee without insurance is $119. Yet I was charged $166 with insurance, and no one has been able to explain why. I reached out three days ago with simple questions, and all I’ve received are the same copy-and-paste responses: “we’ve reached out to our billing team for an explanation of benefits. We’ll follow up with an update as soon as we have more information.” I’ve received that exact message twice, with no actual answer. It’s really frustrating to be left without transparent information. I expected much better support, clarity, and responsiveness. The only positive thing so far is the doctor I’m scheduled with, but even then, having to wait a month for a second appointment is also disappointing. At this point, I cannot recommend their service.

I’ve been working with Dr. Dawn Estelle from Allara to treat my PCOS. I’ve not been having a good experience working with her. She is super rude and has a know-it-all attitude and shows zero compassion. The last two times, she was 7-9 minutes late for a 15 minute appointment and dint have the basic courtesy to even acknowledge she was late and rushed me so much. Even after insurance, for me to pay $190 out of pocket for every visit just to take her rude behavior and offensive comments is just ridiculous.

They checked my insurance and told me it would be covered. It was not. I'm now out a LOT of money. Their ads are sufficiently unclear that I clearly did not understand what conditions would be treated. Their about page clearly states that endocrinologists are on staff. I was informed in my call that they are not available to me. In case they change their about page, I took a snapshot on the internet archive for evidence. This is not acceptable.

They tell you their services are covered by insurance with no co pay and then bill you crazy amounts of money for a 5 minute tela health appointment that provides no help. Update to add that they are charging beyond copays, my standard co pay is $25 for in network and $50 for our of network and they charge me $169 and change.

Tiffany Pham was my doctor. She mis-diagnosed me with cushings based off labs I brought from another doctor and told me I would have to speak with an endocrinologist.Despite being told when I signed up that endocrinologists were part of the program I was informed that they weren’t for my state and I would need to find my own. After finding an endocrinologist I brought all my prior labs (along with the ones that Dr Pham insisted on redrawing despite the fact the the labs I brought were more comprehensive and had been drawn within 45 days of the new labs), they took one look at them diagnosed me with PCOS and sent me on my way. I spoke with the medical director with Allara and she agreed that Dr Pham had grossly misread my labs and gave me a completely inappropriate diagnosis as all of my labs pointed to fairly classic PCOS, which is what I went to them to help get managed to begin with. I was given a year of free Allara services, reimbursement of my labs and the three months I had paid for and still find it a complete waste. My nutritionist was knowledgeable enough but canceled over 50% of my appointments the morning of. It has never been a useful service and to top it off Dr Pham is now the medical lead, per the emails I receive from Allara. I certainly hope she has received more training since I received care since I understood my results better than her. All and all I hope others have a better experience but make sure you research who your provider is since they are not all equally knowledgeable despite what the platform promises.

Serious delays in getting appointments, getting appointment notes and responding to messages. Don't waste your time.

I have already left one review about this scam of a business. They have claimed to have reached out to me via “ trustpilot” feature but they have not. Simply posted a false statement in the comments. I have also reached out to their team asking them to explain their outrageous bill for a less than ten minutes virtual consult and they have responded explaining my own insurance and hsa benefits to me, and had also suggested I use my HSA funds, completely disregarding and ignoring my email asking them for a break down of the $ 400 they have billed me for an initial intro call with their physician. They do not have a phone number to be reached, and all we are left with is texting them over the portal. Ladies, please stay away. Save your sanity.

I signed up with my insurance and scheduled an initial consultation with a GYN. While the doctor was pleasant, the entire appointment lasted no more than 15 minutes—yet a week later, my credit card was charged $127.51 toward a $440 claim. I understand that specialist visits may involve copays or partial charges, but billing $440 for a brief introductory consult is outrageous. To make matters worse, the invoice provides zero clarity on what the $127.51 actually covers, and it’s not even accessible through the patient dashboard. The app’s interface is poorly designed, unintuitive, and makes it impossible to find basic billing information or "chat" with a customer representative. I also had bloodwork done, which was another frustrating experience due to the Allara team’s lack of communication around scheduling. While I will stick around for the follow up visit to go over the exam and treatment plan, if this is the standard for follow-up care—overpriced, opaque, and disorganized—I’m seriously reconsidering whether to continue with this service.