MICHELLE B.
Not impressed
First, it took a long time to receive the product and when I did receive it, it didn't appear to be working properly. I contacted support and they had me send them a video. They responded fairly quickly and asked me to fully charge it to see if it made a difference. I did so, however there was no difference. After receiving the product I realized it was made in China and their website did not state this. I have requested a refund for the bottle and the cleaning tabs and was told I had to complete this survey before they would give me the steps to get said refund.
Response from AliveBlueMay 14, 2026
Hi Michelle, We are sorry to hear that AliveBlue did not meet your expectations. Your feedback regarding delivery time, product performance, and overall experience is important to us and has been shared with the responsible team. We also note your comments about product information and the refund process, including the survey step, which is optional and helps us provide the correct return instructions. After reviewing your order, we can confirm the situation was resolved in the meantime. If you have any further questions regarding this case, please don’t hesitate to contact our support team. Kind regards, Hannah from AliveBlue