ALIGNERCOReviews of alignerco.com

Noah helped me with all my issues and concerns.

I had an amazing teeth process treatment with Alignerco

This is an update to an earlier review I wrote at the start of my journey on March 16th. Almost 2 months in and I now understand why all of these reviews only discuss customer service. It’s really how they get you. After promising to fix overbites and crossbites in my initial online chat, which is what I specifically wanted to make sure could happen before proceeding, it seems neither of these can be addressed and what they are projecting for my smile seems to make my mild overbite worse and only adjusts the front teeth. I am also surprised that they are only projecting a 6-7 week treatment when they advertise an average of 4-6 months. Seems like more could be done but they’d rather bank the money and produce a short and less costly treatment for themselves. I originally wanted to only pay for the $50.00 smile kit to make sure I knew what I was getting into, but the customer service from Alice reeled me in to pay the full price and now I deeply regret not listening to my instincts. Advice: pay for the $50.00 smile kit first and see your projection before committing, even if it delays getting your treatment started. My journey isn’t over yet as I have not approved my treatment plan yet, so if anything changes, I will definitely come back to update.

Attentive and direct 👍

Noah provided excellent customer service!

I just ordered my impression and aligners. I had a few questions and used the online chat feature. Noah responded and quickly answered my questions. Outstanding customer service! So far, I'm impressed with Alignerco. I'm excited to get started.

I had a LOT of questions. Representative Ele pretty much single handedly sold me just by being patient and answering all my questions in detail leaving nothing out. Very helpful and I am grateful. Thanks Ele!

The worst customer service I have ever experienced! Throughout the whole time I have been working with this company the communication has been horrible. Both in details on how to get the forms completed and back to the company (told me after the fact that I needed to do multiple things and keep items that I sent back with the forms to the company), and during the use of the aligners (continued to harass me via email about pictures, even though I sent them to the company). Overall I wish I would have gone with a different company even if it was slightly more expensive. I just called to request a new set of the final aligner - the retainers. As all of you know, nothing lasts forever and I wanted to have a back up set to use when the first set wears out or breaks. This was next to impossible to complete. I will be requesting this from my dentist instead - they at least understand English.