ALIGNERCOReviews of alignerco.com

Noah was very helpful in explaining the process and the cancellation policy. I am pressed for time as I will be going away on vacation. He assured me the time is perfect and I will have my aligners ready to wear when I come back if I am a good candidate.

They provide aligners for people Who needs them on a budget

They were amazing and the process was very smooth I cant wait to start to feel confident in my smile

ALIGNERCO RUN FROM THIS COMPANY!!! My experience has been nothing but a nightmare. So many things with this company are shady. Whatever you do, do not pay upfront for the service. If something goes wrong with your impressions like mine did and you realize this is not a company you want to deal with, they will not refund your money. When I sent my impressions in, they kept telling me they hadn’t received them. Countless phone calls and emails later I asked for a refund. If you have ever been to a time share presentation, this is what the process was like. They are determined to not refund your money, making you explain over and over to one person then another. Eventually they offered to send out a new impression kit and refund $150 of the $895 I had prepaid. Out of sheer exhaustion and frustration I agreed only because I don’t believe they will ever refund me fully even though the aligners never had been made. I made the new impressions only to get an email saying that my original impressions had arrived (months have gone by). Then they send the consent form. Here’s the worst of it. This is the first time you are told that their aligners may cause you to need to restore all your other dental work and they are not responible for it. WHAT??? Now you tell me that this can damage all the other work such as bridges or crowns? This information should have been given up front, not after you have paid for the service and sent impressions. You have to certify that you don’t have and periodontal or gum disease and that your last visit to your dentist within the last 6 months no serious dental issues was identified, e.g. gum recession, inflamed gums, or tooth mobility. Well, I couldn’t sign their form because I did have periodontal disease and I am not going to risk ruining my dental work for straighter teeth. I contacted them and they told me to just sign anyway, it didn’t really matter. Again I asked for a refund. That didn’t happen and I’m out $745. Don’t believe all the good reviews are all there are. Do your research on this company and you will find many more stories like mine. You have been warned. UPDATE Here is a response from Alignerco and my reply: Hi Patricia, Thank you so much for your reply and for the clarification. I understand that you chose the AlignerCo for the best smile, and I am surely here to help you out and sort out your issue. The best for you at this point is, you may hold the Aligners treatment now and get your treatment done with your local dentist. The reason is that you are out of the refund window as a refund is possible within 24 - 48 hours since you place the order. I am looking forward to hearing from you. In case of any questions or concerns please feel free to contact me and I promise the highest level of satisfaction. MY REPLY: Hi James, The point is exactly that yes, it is more than 24-48 hrs after I placed my order only because the requirements and dangers of dental work damage from wearing Alignerco aligners were not disclosed until the consent form was sent much later after the impressions were taken and returned to Alignerco. It appears as this infomation is intentionally withheld until then. This information is not available before ordering. This is deceiving and dishonest business practices. Patricia

Noah provided a great service to me. He helped me with my needs and communication was easy and understandable. Thank you for keeping improving services.

Absolutely the worst customer service. They literally takes months to respond.

Information was easy to get. Actually was communicating with a human. Answered all my questions. Excited to get started.

Chat customer service was quick and helpful. I will mention that I selected I was a new customer so I cannot vouch for the experience of an existing customer needing support.