ALIGNERCOReviews of alignerco.com

AlignerCo really works well! Super happy with the results!

Customer service (chat) was very communicative and answered all my questions. I can't wait to receive the aligners!

My experience with AlignerCo was absolutely great! Noah was very helpful and evenso I had some special needs they were polite and very helpful.

RUN from this company! I have had braces before and my teeth were perfect. I didn’t keep up with my retainers and they reverted back. I decided to give this company a go considering all I saw were positive reviews (which now I’m sure they were bots, because I don’t believe anyone has had a good experience with this company). I had to redo my impressions because the first set I took were not good enough. Fair enough, but they had me pay for new impression material because I didn’t have enough for another try (you have to use more than one jar of each kind, and really I only needed an extra jar of each considering they wanted 2 impressions of both top and bottom). The smile projection was not to my liking. I expressed this and did not understand what the small but noticeable gaps it would create by my canines were for. I knew the teeth had to have somewhere to shift, but I have also had braces before and that never happened. They assured me it wasn’t a big deal and that they wouldn’t be noticeable. Fast forward to getting my trays, the first couple sets fit like they should. It’s when I began noticing they weren’t snug like they should be and there were gaps between the tooth and bottom of trays that I was dismissed and told to use the bite chews that they send with them. Like that would solve anything? If they don’t fit, they don’t fit. I expressed this several times and was assured it would be ok. I have not heard a WORD from them since my final tray and sending them pictures of my retainers. My teeth as still crooked, and they’re my front 2 so it’s noticeable. Yes, my teeth moved. But they created gaps that didn’t need to be there and didn’t straighten my teeth. So now I’m out about $1,100 with nothing to show for it. PLEASE take your money elsewhere. I should have been turned off by the use of “kindly do XYZ”, “I assure you”, and “your satisfaction is of utmost importance” wording in the emails the bot sent me, but I’m not learning from my expensive mistake.

So far I’m having a very good experience. I would give them a five star but sometimes it’s hard to get through on the phone. I don’t know why the call doesn’t completely ring through but once you get somebody they’re super helpful and my teeth are almost straight and I’m only 3/4 of the way through so I will re-submit this review when I’m finished.

Getting my aligners at Alignerco was a super easy process and very worth it. I went in person to the office so I could get assistance with the impressions and they were very helpful! I received the smile projection easily and then the aligners and it was very simple to follow and the quality is great. I would highly recommend this brand for their customer service and prices.

Do not use this company. Will take your money an promise to straighten you teeth. Will not get them completely straight and will not honor their guarantee. Go anywhere else but them.

This is NOT a 4-star company. There's a page on TrustPilot where you can see all of the negative reviews that were deleted. Go look at it because there you will see the truth about AlignerCo. I believe this company spends more time curating reviews on this site than caring for paying customers. So, congratulations to all the reviewers who say they're satisfied, if you're even real. Do you want to be frustrated, cheated, stressed and disappointed? Go ahead and place an order. Otherwise, do yourself a favor and go somewhere else so you can get what you pay for and the smile you want. From the initial order onwards (I paid in full, Order # 101961 Paid $984.99 via Credit card and bought Smile Advantage with Kit), my poor experience began. Red flags all over the place. It took more back and forth than is reasonable to get the "smile projection", and when that finally arrived, I couldn't open the file. When I finally saw the projection, I wasn't happy with it, so one of the reps offered to take $200 off if I went ahead with the treatment. I should have just said no and gotten the funds back, but went ahead, anyway. Fast forward 7 months, I'm wearing the final tray (#15) and they are asking me for $200 for "refinements", when really, their "experts" should have known that treatment would be incomplete at this point. When AlignerCo sent my first set of trays, about 3 months after I paid in full, they only sent the first 5 trays. Tray #2 cracked. The other ones didn't, but one is too many. Regardless, no one cared. It was unbelievable! They told me to keep wearing it. Months later, and 5 phone calls with 3 different reps, they all told me the remaining trays were on the the way, but only the last rep told the truth. They not only don't care about your time, they will lie to you and avoid answering questions, while promising the "highest level of satisfaction". I don't know what they think that means. I stopped communicating with their bot (I will withhold her name so they don't try to take this review down) almost right away because it wouldn't give me a straight answer. In the grand scheme that didn't matter, because now, anonymous "Team AlignerCo" is being just as evasive and ignoring my questions, trying to get money out of me for a service they failed to deliver. The "team" now says the projection is only 80 to 90% accurate and are insinuating that I'm to blame for this. Ha! Is this something you want to deal with? Did my teeth move? Yes. In the interest of transparency, I have a slight open bite that I knew going in could not be fixed with aligners alone. One of my top teeth was turning outwards, and I wanted to correct it, but it is only slightly fixed, so they didn't even do that right. Bottom line, and I can't stress this enough, my experience with AlignerCo is negative. Two months ago, they sent me a link to leave my review and thankfully I waited until now. I would have only given 2 stars at that point, and would leave zero now, if possible. For all of the time and energy wasted, they did not deliver and I have to go somewhere else and spend more money that could have been spent elsewhere in the first place. Do yourself a favor, don't choose AlignerCo! Don't let the price fool you, you won't even get what you pay for!