ALIGNERCO offers the most affordable custom clear aligner in USA. Delivered at your door step, sparing your time and money. Get your perfectly straight smile at 65% less cost than what you pay for other invisible aligners and braces.
ALIGNERCO (alignerco.com) has 5,167 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
alignerco.com
Website
alignerco.com
Category
Dental Services
Location
Hicksville, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I used the AlignerCo video session to make my teeth impression for my aligners. My consultant was Harry Smith. He did a great job explaining everything and made sure that I did my impressions correctly to avoid delay. I would recommend using the video session as opposed to going it on your own.
Response from ALIGNERCOSep 23, 2024
We want to express our heartfelt appreciation for your positive review and for choosing AlignerCo for your orthodontic needs. Your feedback not only brightens our day but also reinforces our belief in the quality of our services and products. It is customers like you who drive us to continually strive for excellence. Rest assured, we remain steadfast in our commitment to providing exceptional care and support. Thank you for allowing us to be a part of your smile transformation, and we eagerly anticipate the opportunity to continue serving you with the utmost professionalism and dedication.
SB
slim ben M.
bad experience
bad experience, I started in March until today I haven't received them, the waiting times are exaggerated.
Response from ALIGNERCOFeb 11, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right.
Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you.
Looking forward to assisting you and getting you back on track with your treatment!
PH
Phadrah
My chat interactions with Ele were very…
My chat interactions with Ele were very helpful. It was a pleasant experience getting replacement containers. All my questions were answered clearly and quickly.
Thanks so much!
Phadrah
Response from ALIGNERCOSep 23, 2024
We want to express our heartfelt appreciation for your positive review and for choosing AlignerCo for your orthodontic needs. Your feedback not only brightens our day but also reinforces our belief in the quality of our services and products. It is customers like you who drive us to continually strive for excellence. Rest assured, we remain steadfast in our commitment to providing exceptional care and support. Thank you for allowing us to be a part of your smile transformation, and we eagerly anticipate the opportunity to continue serving you with the utmost professionalism and dedication.
LL
Laura Lee O.
I am an existing customer
I am an existing customer, and was looking into getting some aligners for my niece. I couldn't remember what the cost was and Ele helped me out. I am very happy with my progress so far and this company has been very helpful through the whole bit. Ele was also who I talked to originally and was awesome then too!
Response from ALIGNERCOSep 23, 2024
Thank you for taking the time to share your exceptional experience with AlignerCo on this public platform. Your kind words are a reflection of the dedication and hard work our team puts into providing top-notch service and superior products. We deeply value your feedback as it reaffirms our commitment to excellence. Your trust in our brand motivates us to continually raise the bar and exceed expectations. We're grateful for your support and look forward to being your trusted partner on your orthodontic journey.
AL
Andrhea L.
Aaron was so helpful in getting the…
Aaron was so helpful in getting the impression right the first time. He was very nice!
Response from ALIGNERCOSep 23, 2024
Thank you for taking the time to share your exceptional experience with AlignerCo on this public platform. Your kind words are a reflection of the dedication and hard work our team puts into providing top-notch service and superior products. We deeply value your feedback as it reaffirms our commitment to excellence. Your trust in our brand motivates us to continually raise the bar and exceed expectations. We're grateful for your support and look forward to being your trusted partner on your orthodontic journey.
DE
Dennis
Horrible experience! think twice before using them
Horrible experience with the company.
How can a company continue processing your shipment and ignoring your refund request, when this was made before you even had an order confirmation?
What started as a good conversation and a purchase the 20th of august has become a total nuisance now where it seems the company is doing everything in their power to refrain from giving me a refund.
Made a purchase the 20th of august, was supposed to receive email confirmation, this never came. Even after contacting them 5 times through chat and being promised "You will have it today 100%" - this never happened.
I thought well well, at least i have copy from the invoice, so i will just wait a couple more days. I speak with them again, same story "you will get it today, and the shipment will be shipped withing 2-3 business days"
Based on this, my shipment was due to be sent the 28th of august the latest. And guess what? It didnt happen.
At this point my trust quickly started fading, how can i continue with a company thats gonna offer me some sort of "healthcare service" which are straight up giving me the wrong information multiple times ?
I contact them again through chat the 1st of september, requesting a refund. I had to send an email to the correct address, they provided it, i sent it the same day (1st of september). 2 days after i get an email my order is now shipped (3rd of september).
I send them all screenshots, emails and everything, now they're trying to insist that the order was already processed before i requested the refund, which is impossible because i have the logs that clearly show the dates.
My refund request is being ignored it seems at this point, and it feels like they're trying to hold the amount as a hostage until i receive the package. I have also clearly informed them i will not be receiving the package, it will be returned.
Dont know if the company is experiencing overload of work or whatever, but coming with false statements and just ignoring the communication from the customer is TOTALLY INCORRECT. I always try to refrain from posting negative reviews as there's always more sides to the story.
In this case, all the sides are documented and i have all the proof to show to.
The way it seems now i will have to do a manual reclaim request either through the "fraud" section from my bank or through paypal - this is absolutely awesome! Just what i wanted! If i am lucky, maybe i will have my refund after 3-4 weeks.
Response from ALIGNERCOFeb 11, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right.
Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you.
Looking forward to assisting you and getting you back on track with your treatment!
MT
Michael T.
Very Helpful
Very helpful feedback while making my impressions, much easier than going back and forth in email.
Response from ALIGNERCOSep 23, 2024
Thank you for taking the time to share your exceptional experience with AlignerCo on this public platform. Your kind words are a reflection of the dedication and hard work our team puts into providing top-notch service and superior products. We deeply value your feedback as it reaffirms our commitment to excellence. Your trust in our brand motivates us to continually raise the bar and exceed expectations. We're grateful for your support and look forward to being your trusted partner on your orthodontic journey.
CU
customer
Did not receive the night time kit
Did not receive the night time kit. received the day time.
Response from ALIGNERCOFeb 11, 2025
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced, and we want to make things right.
Please send your order details to [email protected], and we’ll review your case as a priority. Our goal is to ensure you receive the best care and results possible, and we’re committed to finding a solution that works for you.
Looking forward to assisting you and getting you back on track with your treatment!
