ALIGNERCOReviews of alignerco.com

great company, good service

The company seems to be pushing false reviews. The number of reviews has boomed recently. I will say I am still in a dispute with them despite them admitting fault, still no product, still no refund over 4 months later. Previous review, don't trust the 5* paid for/AI reviews This company is full of lies, misdirection, and outright fraud. I purchased aligners through a documented chat, requesting to receive all of my aligners in one shipment and agreeing to expedited shipping and processing. Then the problems began. The next day, after reading reviews and hearing other stories, I requested to cancel my order. They told me they couldn’t because of the expedited shipping. About a week later, I received my mold kit, but my first appointment was over a month away. The salesperson had told me that from the time I placed my order until I received all of my aligners would take 3 to 5 weeks total. At that point, I requested a return and a refund and was directed to a representative named James Myles (likely not his real name). He offered me $50 and scheduled an appointment for two weeks later. Despite my repeated requests for a refund, I received no assistance, and I never accepted the appointment but still received a confirmation email. A week later, I received an email asking me to join a video call with a mold specialist. He seemed nice but was clearly handling multiple clients simultaneously. We completed the molds and sent them back just 5 hours later. However, when I reviewed the projections, I was dissatisfied with the results, particularly because there was a significant movement between the second-to-last mold and the last, which seemed impossible to achieve. I requested a refund again, but at this point, I still hadn’t received my $50. I started emailing for updates, and after three weeks, James emailed me back, stating that he would expedite my molds if I wanted to proceed. I reiterated my request for a refund and expressed my frustration over the lack of progress during this time. Weeks passed with no response, so I filed a dispute with my bank. Suddenly, James contacted me, claiming my molds were in manufacturing and he would notify me when tracking was available. I again requested a refund. Eventually, I received the $50 that had been promised to me once I opened the dispute (after four emails over six weeks stating it had already been processed). Then, I found out that one aligner had been shipped and delivered—but to an unknown address, as I never received it. I was upset because I had not received my refund or the aligner, and it was clear that only one aligner had been sent. I ramped up my emails and even called to speak with James. They acted as if there was nothing they could do, treating this situation more like an electronics purchase from a big box store rather than a medical service. I continued to press for a refund, explaining that I felt like I was giving them a loan with nothing in return. James then offered to provide my entire treatment for $500, which I declined. He also offered to send my images to a new vendor (as required by HIPAA). I continued to request a refund, and they finally agreed to a partial refund. However, I still believe I should receive a full refund, so I told them to work with my bank on the dispute. They wanted me to cancel the dispute, likely to avoid paying, knowing I would then have no further recourse. In conclusion, this company is fraudulent and full of deceit. Do not waste your time or money; there are other options available. They will lie to you and take advantage of you.

This response from Alignerco is exactly what I expected — a generic, copy‑and‑paste reply they leave on every negative review to make it seem like they care. The truth is, they had nearly two years to make things right for me and they chose not to. Throughout my experience, I reached out repeatedly, followed their processes, and gave them more than enough opportunity to resolve my concerns. Instead, I was met with endless delays, empty reassurances like “not to worry,” and zero real action. Their so‑called “support” was unreliable, evasive, and far from transparent. This is not about me refusing to “reach out” — I already did, countless times. I only received my refund after an exhausting battle, not because of their goodwill. In my opinion, Alignerco operates in a deceitful way to maintain appearances rather than deliver solutions. My advice remains: do not use Alignerco. Save yourself the stress, time, and frustration. They wrote "We’re truly sorry to hear about your experience. Your feedback highlights areas we need to improve, and we take it seriously. If you're open to it, we’d like the opportunity to make things right—please reach out to our support team directly at +1 (877) 271-7417.

Ele from the customer service chat was helpful when looking up the details of my account. She got me all set with my new impression material and assured me about my account status.

Excellent service over all. I purchased the aligners first and now I am doing the tooth refinement treatment. I have been pleased with the results so far. Great investment. Would recommend.

I had Nur helping me today, and she coached me through getting great impressions the first time. Looking forward to getting the aligners!

Chat service was very fast and polite!

After researching several teeth aligner companies, I chose Alignerco. They reviewed my impressions, confirmed they could straighten my teeth, and sent image projections showing the expected results. Based on those, I paid $740 for their 15-step treatment. Unfortunately, after completing the plan, my teeth did not match the projections. When I raised concerns, they said I needed a refinement—at an extra cost of $170. Though I questioned what felt like a bait-and-switch, they assured me the refinement would deliver the promised results. I followed every instruction, submitted new impressions and photos, and completed the 8-step refinement. I continued to voice doubts, as the aligners didn’t seem to be working—but was repeatedly told to "trust the process." In the end, my teeth remained misaligned, especially my lower front teeth. When I raised this again, they dismissed my concerns and offered another refinement—this time for $200. I asked for a free refinement or a partial refund due to their failure to deliver, but they ignored that and pushed for more money. If your teeth need only minor adjustments, Alignerco might work. But if you have crowding or overlapping teeth, don't trust their projections. I’ve spent nearly $1,000, and my lower front teeth still overlap—despite their promises and projections. I would’ve respected an honest assessment upfront, but instead, I feel misled and am now seeking another solution.