ALIGNERCOReviews of alignerco.com

The representative really understood what I needed and worked with me to make this happen. i really appreciate his assistance

11-02-2025 UPDATE . only after posting this review is when i was allowed a refund because of the bad review posted that came within the day back to my cash app card . Refund sent october 30 refund in the account november 1 . He gave me the discount on the kit price which isnt stated in the policy to be paid for although when i initially paid 24.99 for kit they wanted to charge me 57 and there is no way to see what was paid for kit becuase it just shows the full order price . Ok fine . I also keep getting phone calls for me to take down this review . Although ive never used trust pilot and wouldnt think to use it for a review i think the review should stay since i asked for a refund on october 11 . I paidnfor aligners on april or may and its not worth it try byte or smile direct first way easier process . Please dont call me alignerco . Unless i am offered any gifts because its not worth it . Ill be making more reviews on other platforms as well now-----------The time frame was 4 to 6 months I could even receive the product in 6 months. I'm always being promoted to buy more when I dont have enough money at the time i would have liked to have seen the option between night or day time when initially making the purchase . I was always offered a price and when I declined they would wipe the entire 100 dollars but when the refund policy doesn't state I would owe my kit to be returned im still charged extra. I've been waiting for a processing refund update since October 7 and I am only seeing it as a hassle more than losing a customer . There was no help . Byte and agile direct were much more efficient and easy . I need my refund .

Great customer service. Always willing to help accommodate and make experience as easy as possible.

Terrible, the fit on the top aligners is terrible. Customer service is also terrible. I would never recommend these to anyone. I have never seen so much wasted time and you cannot talk to a supervisor either. I cannot believe this business is still open. They lie to you as well.....they say they are going to call you and I have never received one phone call.

Quick and accomplished

Email communication is frustrating. Questions are not answered or are confused. There is masses of repeated, often not applicable text pasted in each email.

I needed to get more supplies because my original trays weren't good for their scans. I did receive my supplies in a timely manner BUT I opted out of the program because I couldn't seem to get my trays right. When I called I told them I don't want to continue with the process and they literally would not let me stop. I wasn't even asking for a refund, just no additional charges and they refused. I called multiple times and they wouldn't budge. Finally I disputed the charge with my credit card company and that stopped the payments. Do not work with these companies. They are a scam. Just go to Aspen dental and do the in house aligners there.

Overall straightforward, wonderful experience. Supreme customer service. Very accessible. The company prioritizes obtaining ideal molds of your teeth, and they will help you live in real time to obtain them. The straighteners are solid, high-quality & minimally uncomfortable, as they should be. The results are thrilling, truly life-changing. Highly recommend.