Trevor R.
Terrible experience throughout
Terrible experience throughout the process. The communication was bad and very slow, which became exasperating after awhile. The impression kit is not easy to use, and in fact they are so picky about the impressions that you have to do them multiple times. Same with tooth photos... they are never good enough, and they ask for more, and more. After I finished my treatment, the results were not satisfactory, in my opinion, and did not match my "Smile Projection". When I asked for additional corrective trays, they forced me to pay for them! An "Enhancement", rather than standing behind the product in the first place. Hopefully your experience will be better than mine.
Response from ALIGNERCOOct 29, 2025
We’re sorry to hear about your experience. We understand the frustration with communication delays and repeated requests for impressions. Our goal is always to provide the best results, and we regret that you weren’t satisfied with your treatment. Please contact us directly so we can review your case and work towards a resolution. Thank you for your feedback.



