ALIGNERCOReviews of alignerco.com

Before falling for their "ending soon" discount(which never ends by the way) and making a purchase, check their app "AlignerTracker" to see what they make you sign After payment but Before your treatment. Don't expect a refund if you're not eligible. I thought, well they'd tell me upfront if I wouldn't be eligible for their treatment, right? And if I wasnt, they would have to give me my money back.... right?? ..Wrong.. Pretty much you can't have a single thing wrong with your teeth, no missing teeth, no work done, must have a dentist that you see often, etc. They won't take responsibility for anything basically. I paid, then found all this out and immediately contacted them. They give you a 24 hour refund window but since no one responds or calls back for 48 hours or more, I didn't get any money back for 2 months. Almost didn't get anything back at all. After numerous emails of me responding back to them the same thing over and over and over again for a month they finally agreed to give some of it back. It took a while to even convince them that they needed to give me my money back. They seem to think they can keep it even if you can't use their product. If you fall for their schemes like I did, expect to lose about 100 bucks and a huge headache.. I even changed my bank info..(I waited to write this review after it was changed so they couldn't take more money). You can send back the unused welcome kit only if you use their product, but you can't send it back if you don't use their product and you have to pay extra for it. They say to send it back because they reuse the products and send it to other people.. but they told me I couldn't send the unopened one back that they sent me.. that way they had an excuse to keep a good portion of my money.. Beware of this company. They use all the same tactics that scammers use to get your money. Honestly I don't see this as a legitimate business now that I've seen all the reviews accompanied by my personal experience. I can't believe they are legally allowed to do what they did. But they say if you pay for it and it's a scam it's your fault... I guess I'm just lucky I got some of my money back then. Don't make the same mistake I did.

Several times I asked them to fix the lower aligner because my incisor had moved and they told me to take pictures with the aligner on. I reiterated that the lower aligner is too tight and that it hurts a lot to put it in, but it was like talking to a wall. In the last email, they told me that to solve this problem, I had to take a video of myself wearing the aligners. I've given up. I'll keep the tooth remains as it is. Today I receive an email to fix this problem. November 1st, 2025. Next time I will inform here about the resolution.

I cannot recommend your service. The communication with clients is terrible. It takes you 2 to 3 days to reply to a simple email, and even then, you usually avoid answering the actual question — which means waiting another 2 or 3 days for a simple response. You do not deliver the aligners within the agreed timeframe. I have been waiting for 6 weeks for my next set of aligners, and I still haven’t received them (everything is already paid for). The service is very poor.

I’m so amazed after wearing these aligners over the past 7 months how straight my teeth are. Unbelievable and amazing. Thank you!!

I just received my aligners! See you in few weeks with my super new smile!

Ele was very kind and helpful and answered all my questions!

It was quick and easy the services were good zoom took a second to get on but it eventually worked out and the customer service was great I really appreciate everything that y'all do thank you y'all are great

Very helpful and accommodating