alightReviews of alight.com

ZERO STARS. I am no longer with my employer and am trying to transfer my HSA to another provider. First I sold my investments and made sure all the money was in the regular account. Two months later and no transfer took place. I called Alight and after going through 4 representatives over more than an hour I was told that they couldn’t tell me why it had not been done and that someone would contact me within 2 WEEKS! I asked for the survey so I could complain, the rep said ok then disconnected me. A few minutes later she called back to say the reason my transfer hadn’t taken place was because I now had 4 dollars in the investment account again. Not sure where it came from, but I had to transfer that 4 dollars and start all over again. I did that. Another month has passed. Today I checked and I suddenly have ONE CENT in the investment account again, but it won’t let me sell one cent. I called to find out what to do and I am now waiting, number 18 in line. Meanwhile Alight is charging me every month for an account I don’t want them to have. (My new company does not charge a fee). Oh and when the rep called me back, I asked for the survey again and she disconnected me again. This company is THE WORST!

This company turned off my card 2 days before the end of the year with absolutely no way to rectify the problem. I believe it was an attempt to keep the remaining 258.00 on my card. I think this company is a scam and I will never use an FSA card that Alight is in charge of. I will tell everyone that it is not worth the benefit of paying the balance pre-taxed income. The representative helped as much as he was able but the company itself is designed for people to lose their money to. Garbage. Awful. 0 out of 10. Never again will I use you.

They didn't file our Medicare application until 2 days after the deadline. Getting through to them just to talk about it is impossible. We spoke with them well before the deadline and got a confirmation from them. But they never submitted it until 2 days after Medicare's deadline. They are the worst company I've ever experienced in my life. I can't even believe they're in existence. Run as fast as you can away from using this company.

We have been covered previously with Hewlit Packard Retiree benefits. For 2026 they transferred our health and medication insurance to Alight for management. This has been a nightmare! We were told we had until 12/31 to apply since HP had discontinued coverage. After doing extensive research and making multiple appointments with the Alight Representative to clarify all questions, we applied for a Medicare supplement plan through Alight on 12/8/25 and went through the entire application process correctly. We hadn't heard anything from the insurance company in the following week, so I went back to the Alight website, only to find our applications were marked as incomplete. There was no way to find out what was wrong. We arranged for another meeting on 12/19, and their representative looked into what had gone wrong. She indicated that we had not completed the verbal signature process, even though we had, and she said we would need to do the application all over again. So we each did a representative assisted application with her by phone, and I insisted that she remain on the phone to witness our verbal signatures. The applications showed as pending. But by 12/22 the Alight website showed that both applications were incomplete. She said that she suspected that there was a problem with communication between Alight and Harvard Pilgrim but could not give me a case number until 12/26. She said she would call if issue not resolved by 12/29. Did not hear from her. 12/30 (one day before expiration of present health insurance) Called Hewlitt Packard for help. They got on conference call with my husband, me and Alight - spent over an hour, to be told we had to contact Alight and make an appointment. Got Call back from Alight licensed rep, who said this was a known issue, but could not issue written statement that we are covered. He said we have guaranteed issue beginning 1/1/26, But if something were to happen, we should pay out of pocket and then look to be reimbursed. Said manager unavailable to escalate issue. We now have less than 36 hours before our current insurance expires. I have been on the phone cumulatively for over 24 hours since issue began.

GBT, Global Business Travel uses this worthless company for benefits. Outsourced to India and none of them understand basic questions. BASIC. They read from scripts. You receive numerous letters in the mail, all with contradicting information. They don't understand Cobra, they don't understand medical benefits, they can only open "tickets" and send through to your company, who doesn't have the time to read.

Does anyone actually work at Alight? We have waited 2 weeks for my wife's papers to be received and they were faxed the day of. It should be immediately not 2-4 business days, I feel this is an office full of no one or at least people not able to fulfill these demands. People are going without pay because of Alight's negligence and just sheer lack of respect for anyone's time or health. Sincerely I hope this company gets replaced. Thank you alight for making this year so much harder

This organization is not capable of operating in the insurance industry and should be legally dissolved. They consistently accept payment for policies and then cancel these policies claiming "lack of payment." When pressed, they claim they "lost" or "incorrectly" applied the payments and restore the policy. I've spent countless unpaid hours dealing with Alight's incompetent representatives who consistently lie, but quickly backtrack when confronted about their lies.

The worst company to help you with chairmen service when you are in a leave of absence !!! Just horrible care managers who don’t call back and customer service people who can’t help you !! They frequently loose paperwork doctors send to them !!!absolutely horrible!