alightReviews of alight.com

This company is horrendous to work with. We have an HSA and a Limited FSA through them. When you send the correct documents (dates of service, description of service amount and patient portion)They still do not accept. Mind you, my purchase was prescription contacts service dates in the plan year and they still only partially accepted. I am at a complete loss. Next step is a complaint to BBB. My contacts were charged as a split amount and they only approved 1 of the 2 transactions. I even spelled it out for them. They need a complete retraining on the claims side of things. I’m begging for our company to switch TPA’s.

They are the worst. My mom is ExxonMobil retiree and she passed away recently. I contacted employee benefits to report her death and discuss her life insurance as funds will be needed to bury her. Said I had to speak with Alight rep. The earliest appt available was 9 days later (today) with rep Jon 847-383-4985. I waited and waited and no call from Jon. Twenty minutes after appt time I started trying and reach someone the benefits center. While I was doing this he called and apparently the call went to my vm. No apology for being late or attempt to call me back. Just left a msg saying thanks for reporting death and will take likely 3 weeks for the paperwork to be sent and no need for me to call back unless I have questions. Of course I have questions, that is why I scheduled appt. Tried calling his number and it doesn't accept incoming calls. I am in tears as I type this. This company is the worst, and from the reviews I'm not alone. I tried calling the main number and it tells you to hold for an operator but when you do, it disconnects you after being on hold 8 minutes.

I will be very honest, but I will also be truthful. I have had more problems with Alight but this time was truly the worst possible. Was given a new way to login and was not able to. Tried my old way to get on and couldn't, Finally called, and they misunderstood my date of birth, phone call started to fall apart, asked for a representative, and never got to speak to one. Wanted to show the cartoon of two women near a grave. In order to make an appointment he had to update his operating system, choose a password....but by this time he was dead. An accurate portrait of doing business with Alight.

This should be out of business, frustrating customer service experience

In the last two days (Dec. 4and 5, 2025), we called Alight 5 times with call times totaling 4 plus hours and the issue is still not resolved. Each time our calls we bounced all over the place. No one person takes ownership of issues. Managers do not return the calls they promised to return. I am a Merck Retiree forced to use this company. They are a MESS!

Always easy to do things myself on their website. My company recently changed 401(k) administrators which makes me appreciate the Alight functionality I had. Over the years I had a couple issues but they were resolved timely. My new 401k administer is horrible. My pension is still administrated by Alight'

Worst of the worst. Look at the reviews

This is the WORST company, they have no right to remain in business.