alightReviews of alight.com

Horrible customer service. Even the one star rating is generous, it should be zero! For soon to be two months I’ve been trying to get them to send me a rollover pension check with no luck. Extremely long wait lines on the phone and when you finally do reach an employee you realize they are clueless and barely understand English. Make sure you ask them to issue a ticket ID for your matter and ensure you double check what they write in the ticket comments because they have the habit of saying one thing on the call and put something very different in the ticket comments. Horrible service, I wish they get out of business.

They give you an appointment, which is a 3 hour window when they’ll call you for assistance. Then they don’t call after you wait around an afternoon for them. You call in to ask what’s going on. Their response - if they don’t call at some point, call back in to make another 3 hour window phone-call appointment. Inexcusable!

Mind numbing paper chase with providers and alight trying to reconcile spending account. Using HSA at CVS, no problem. Using HSA at a major southwest Florida hospital? BIG problems! Itemizing a surgical procedure is impossible. This is just ONE example of many with Alight. Hours of my life have been wasted on phone with everyone involved. Hours I will never get back. Not hard to understand why people are driven to violence when dealing with these companies.

submitted a claim to close my account in August and was told I should receive a check within a week. In October, I still hadn't received it. The customer service rep I spoke to said there was an, "unacceptable breakdown in the process." The operations department never processed my request, and it took three months to close my account because of that.

A zero is the correct rating. Agent assigned incorrectly. No return call as promised. Very frustrating!

Same as everyone else giving "ONE STAR". You need to experience the customer service and website to quickly understand how terrible it is. I just don't understand why their management isn't addressing the issues

The benefits portal is TERRIBLE. Whatever web framework they're using is WAAYYY out of date. Typical B2B company. Alight optimizes for the customer, not the end-user, and the only thing the customer, your employer, cares about is the cost of the service they're paying for, not its usability. You can't use your browser's native controls to move back and forth through the browser history, and the site blocks you from opening any links in new tabs. Worst of all, despite being information-dense and mission-critical, the portal has a very short timer which logs you out every 5 mins or so if you don't interact with it. Once you log out you have to go through the whole rigmarole of clicking through menus again. You can't simply refresh or hit the back button and get back to what you were doing. All these anti-patterns are a clue to Alight's priorities: caching sessions, handling many sessions at once, dynamic routing, quick processing, etc, these features cost more to provide than the pathetic brick of a portal that users are forced to deal with. They only care about their bottom line, not the end-user.

On hold music too loud, representative voices too soft, and without clear diction. Too much background noise to hear representative. Representative's inability to look up user by Alight ID number. Representative after representative transferred me to somewhere else rather than look my up by Alight ID number. Overall an awful experience.