alightReviews of alight.com

Would give this HSA custodian zero stars if I could!!! Horrible experiences time after time. First this company closed my HSA when I quit my employer. Um, hello HSAs are supposed to be owned by the employee and can be accessed even if you are no longer employed with the organization that was depositing your contributions and ONLY your contributions into this account. They then proceeded to tell me I couldn't transfer my money into my new HSA custodian as I needed to have my account transferred to a retail account. So after weeks of trying to get this sorted out with them, it finally got transferred. Now I'm waiting for them to transfer my funds to my new custodian, and every time I call, I get a different story from every rep I talk to. It's been a month now and I still haven't seen my funds be transferred to my new custodian. This company is an absolute joke! If your employer uses this HSA provider good luck, you will need it, as you will most likely get the "run around" too.

Benefits Managers please note and steer clear of Alight. I took a package from my employer and was unfortunately forced to work with Alight on COBRA coverage. A month later, they aren't able to get their act together - I've spoken to several reps and supervisors and all of them have been unable to assist. I also wrote to their CEO - Stephan Scholl but haven't heard back from his office and this proves my point that the dysfunction and incompetence begins at the very top at this company.

A customer service representative assured me that I would have access to my FSA funds after switching accounts. I switched based upon this information and lost the funds I had saved. I reached back out and they did not take any accountability and did not care about the mistake they had made.

Please avoid using this company at all costs. Unfortunately Alight is my employers choice for retirement. I have been trying to complete a simple rollover since October. Despite repeated promises, they never send the distribution letter. That is all I need and they just can’t do it. The first check expired due to this, and now the second check is about to expire and still no letter. I have talked to numerous customer service reps and a supervisor and nothing works. It is unbelievable that they are still in business.

I am a retired flight attendant from America airlines. If I could give them a zero stars I would. I have a HRA they manage and every other time my husband sends in his pay stubs for medical premium reimbursement they deny it. We draw arrows to the dates stating this is a new paystub and it ends up being denied, stating "duplicate". I totally believe whoever is training these people must be incompetent. Other tan holding there hand when we call in and walking them through the paystub they don't get it. Oh yes, and when you call in you will be transferred 2 or 3 times and on the phone for one hour. Do not go with this company, horrible service and the only way we get results is to call AA and retiree rights services to get reimbursed. It's so bad AA is switching to fidelity in a couple of months. Thank God

Like so many others, I would give them a zero if I could. When I retired, my company gave me a small but important spending account to assist with medical expenses. The problem for me started in 2024. Last year was fine. My premiums changed so I attempted to change them in the website to make them accurate. Bottom line: I cant change them, I can't get a live person, the recording hangs up on me after several minutes. etc. etc. I've never experienced customer service this poor. My money is being held hostage. I'll be the first to join a class action lawsuit.

Been retired 13 months and nothing but problems! for 11 of the months they could not get their automated Retiree Health Reimbursement Account to work for my reimbursements. Finally, they got it fixed in November after multiple calls, escalated tickets, every month. Hours spent on hold, no call backs, etc. Now in January, my company funded the annual RHRA amounts, but they don't show up in the Alight sight so my reimbursements were not processed as it shows my balance at $0.00. Several calls, guarantees of call backs within 5 days and none of those has happened. Worst company ever! I would give them zero stars if I could! Most people don't have a choice as their companies negotiate these services. Please tell your employers that this company does not provide the services or customer care as advertised!

Worst customer service I have ever experienced! It is impossible to speak to someone who can help with the RRA program/YSA component. PLUS you get a 3 page document read to you while waiting on a hold. When you finally do get someone on the phone, you are transferred to a 2 - 3 hour wait time on hold. Or if you select the option to have a call back in the queue, no one ever calls back!