alightReviews of alight.com

Horrible customer service the lord after changing my email I was locked out from transfer funds for 7 days then I had add my banking information another two days in which they lied and said it was no waiting period do not I repeat do not do business with them all they tell you is to download the app after I withdraw my fund’s in two days I’m done

The major Southern university system from which i retired, REQUIRES that i sign up with ALIGHT (since they bought from AON) if I am to get YSA reimbursement - my only retirement benefit. AON was a dream - smooth, superlative service. ALIGHT is a nightmare. Website perpetually wrong, never fixed, Reps just repeat the idiocy I see on the screen. Had a horrible experience getting them to not cancel my wife's YSA despite her having clear proof of medical enrollment THROUGH Alight. Now site says: "can't get info on your plan, but if u want, just keep ur current plan". Anthem Blue Cross? They HAVE Anthem Blue Cross same plan name listed below, but at different rate. So will the new plan keep her in ALIGHT? We have called twice. So hard to update? BBB needs to close ALIGHT down, the comments here seem unanimous

WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE!!! If they manage employee benefits for your employer, there is nothing you can do other than be prepared to follow up a lot. They can't meet commitments or resolve problems. If you are have a choice when signing up, for example, for medical insurance, DON'T sign up for an insurer that uses this company for administration. You'll be sorry.

Great place to call to listen to hold music for over an hour. They block access to HSA/FSA funds, block access to your account then make you call to only have you wait for what seems like an eternity.

Alight takes are of choosing my Advantage plan for company i retired from. What a nightmare using the answering machine. They regurigate miles of stuff you will never remember to CYA and can follow along with fast enough. The agent helping me was supposed to be certified, whatever that means. The agent were very nice but didn't know any more about the plans than what the computer comparison showed. Had to put me on hold to ask about what the meaning of stuff in the plans. The website for applying for reimbursement for spending account is like the rest of web sites. Takes a lot of screwing around to get it to work till you figure out all the tricks. Etc, Etc.

I have to work thru them because of my pension. They require you to fill out ALL INFORMATION BY PHONE. The exact form can be filled out online but they says NO. You have to spell out all your medications and health for them verbally! Very poor service on the phone! GO SOMEWHERE ELSE IF YOU CAN!

Completely over their heads when it comes to managing my company's 401K plan. I'm retired and trying to roll my funds over to my own rollover IRA at a highly reputable investment firm. The plan statements are inscrutable, the customer service reps know just about nothing (though they are at least pleasant), and the whole experience is excruciating. My financial advisor scratches his head when I describe the statements I get from them and the information that is NOT provided. This firm used to be a health and welfare benefits consulting practice. They were never investment managers. They have no business trying to play at being investment managers. I note that the head of Global Benefits for my former employer used to work at this company when it was Hewitt Associates, which perhaps explains a lot. What a disservice to all the hardworking employees and retirees to stick them with this poor excuse for savings plan support.

Worst company ever especially when it come to your YSA. They are useless when you need help. You send document after document and it is never enough. This is my money i put in the account but they act like i am a criminal for spending it at the doctors office.