Natalie R.
Poor customer service
I ordered my daughter's prom dress 3/22 and it was shipped out 3/28. When we received the dress on 4/1, the wrong color was shipped. We sent it back the next day for the exchange. Sadly, the exchange wasn't sent til 2 days before her prom which was 4/26. The dress was expected to arrive 4/29. I emailed them several times, they were slow to respond and unwilling to rectify the situation in a timely manner. They refused a refund although they were at fault.


