Alexander + RobertsReviews of alexanderroberts.com

Enjoyed breathtaking scenery, Borobudur and museums.  Barong dance was interesting.   Weather was superb.  Hotels were great and the food was excellent.   The best guide was the one on Bali.  The guides on Java were good.  The one on Flores was OK.  I had to constantly ask him for help whereas the guides on Java and Bali were always helpful.

The logistics were handled well for me: pickup at airport, meet up with city guide, return to airports etc. My friend, who came in later, would not have been picked up if I hadn't asked the driver and guide who initially met me if they were coming back for her. They were confused and said no. They did, of course but only after I told them they needed to. The app is good but needs to be updated sooner. I must say, the guide in Helsinki, Lisa, was outstanding. Our time in Lapland wonderful.

One driver was a half-hour late, which made our timed entrance into a scheduled site tenuous. Also, there was no overall coordinator to confirm times and place to meet. One pre-paid dinner did not allow for choices, which was a problem. It our guides were great and the hotels wonderful. None of the drivers spoke English, but were friendly and efficient. We LOVED this trip!

They took care of 99% of all the bookings. Great guides and hotels were nice.

The agents were quite helpful!!The itinerary was too smooth

On my trip to Iguazú Falls, Argentina, I was not warned pre-travel that this was going to be a holiday weekend for both Brazil and Argentina. The holiday weekend, cause the garage to be huge, long weights at the border on both sides and ruined part of a relaxing trip. The guide was fantastic, on the second day he Shuffled the schedule around went to the busy place early in first and we had a great day together. He was most informative congenial, and I had a good time walking with him around the fall.

A+R's actual tours have been excellent, once they commence. We have had some frustration in the planning process, as when we were presented with an unworkable air itinerary for a recent Latin American vacation (e.g., American Airlines changes its schedule and we're suddenly presented with a 40 minute connection time in Miami for a flight to Chile -- from Pittsburgh, in January, when weather delays are likely and de-icing delays are almost certain. Get real! Also our travel agent reports that working with A+R is awkward -- no phone calls, just emails.

The transfers and connections went smoothly. (except for one) The guides were very good. We never felt abandoned. One small glitch on our departure to the airport our driver came 30 minutes earlier than scheduled. He wasn’t very patient so he left and we had to take a cab but A&R reimbursed our $ .