Alexander + RobertsReviews of alexanderroberts.com

As Canadians we had a very difficult time with the group of all Americans. Our tour guide had difficulty communicating in English, and was overpowered by very domineering guests. They played basketball games on their phones while we were trying to hear and understand our guide. One wore clothing supporting Alex Jones, the Sandy Hook denier. We heard many 51st state comments. This might be acceptable to other Americans, but it felt like bullying to us. We communicated our feedback to A&R and they were initially receptive. Their response though was a credit for future use on a minimum 5 day tour, in the value of 5% of the cost of this trip. The hotels and transfers were fine, but we paid for a tour to have the information and education from a guide. We did not get that, and it had more value to us than 5% of the cost.

Basically the trip started off on the wrong foot.we signed up for an AR trip however it was with another cruise line who did not know who we were there was 4 couples.we had problems getting our COVID checks etc.Than we had a person take us the 4 couples to the ship and a supposed tour of Toronto.The van did not have a working HVAC system and no shocks to speak of and to top it off the driver was supposed to give us a tour and talk about the City He dropped us off and 3 places to kill time and did not know anything about the city except to get us to the ship>>>Terrible trip.... once on the ship we were ok based upon this I would not use this company again unless we were using their facilities

Hotels and restaurants were nice. Lots of riding in van. Most activities done by 2pm and dinner not till 7pm. They should provide clients with activities during the 5 hour free time. Company only provides 1 beer or 1 glass of wine at dinner. You can pay additional for a second glass. Tour guide did many personal calls on speaker while riding in car.

We took this tour in Easter Island and Patagonia because of the good quality small group tours of A&R. We like to meet fellow travelers. A&R has changed the dates of its tours and consequently we got a private tour as nobody else had a chance to show up. Which is not what we wanted. Also starting the tour in Easter Island when 100% of travelers MUST go there is a very strange and illogical idea Nothing major to say on the tour itself as A&R had limited impact on it: subcontract to a local agency (very poor quality) in Easter Island, total organization by the Camp in Patagonia (very good) ... You can easily directly book these contractors services by yourselves for less money, An as you have anyway to book by your self your flight to Easter Island ... A&E is a very limited help.

I was really disappointed with A-R. Prior to leaving we were told that everything was included. This was a high end tour not the bargain basement safari. Then we found out sodas juices and beer were not, laundry was only done in certain lodgings. Having no one on the trip from A-R to voice complaints to is not acceptable. I would not recommend A-R under these circumstances.

The Complete Panama Canal tour was good, with great guide and driver. Airport transfer and initial hotel check-in were not up to A & R's usual standards as neither the driver nor the desk clerk spoke enough English to make it a comfortable process. The Costa Rica add-on was not worth the cost. Very little activity for the time and money involved and it did not meet A & R standards for care. We're pretty sure a senior exec met a junior staffer in the restroom and said "we need to offer something in Costa Rica, see what you can throw together."

We used General Tours a number of times in the past. However, we have not used them since they were re-named. The tours were nice but, in our opinion, not at the same level as Tauck who we use several times a year.

Poor time management at beginning and end of tour. Basically 2 lost days. Also had fairly major problem with the guide, who had real attitude and at one point endangered the safety of his group.