Alexander + RobertsReviews of alexanderroberts.com

Response from Alexander + RobertsJul 10, 2025

We’re sorry to hear you were disappointed. We addressed the 4x4 safari vehicle issue in Tanzania and compensated you at that time. Regarding your recent Japan trip, the Tokyo hotel placed you in a Superior room (with access to the executive lounge) for those 3 nights without notifying us, due to their recent policy against triples in our advertised Premier Grand rooms. Our Concierge apologized for the change and passed along a $500 per person credit on future travel as recognition of the room change. We understand your frustration and truly hope you’ll consider giving us another opportunity to serve you in the future. -Scott Avera, President, Alexander+Roberts

Response from Alexander + RobertsSep 7, 2021

Dear Ms. Stophel ... Thank you for taking the time to write about your experience in Alaska with us. Unfortunately, the accommodations we use are the best available in the areas we travel. It's true that the hotel in Fairbanks has not been tended to and that will change before next season. Due to the multiple impacts from Covid, the Alaska Railroad did not operate a regular season this year and we were forced to travel by coach to span the distance. We do regret that and had hoped that Alaska's magnificent scenery and wildlife would compensate for this inconvenience. I am sorry that the meals did not meet your expectations for Alaska but I do hope that our very experienced guides were able to redeem the trip to some extent. We appreciate your business and your comments. Robert Drumm CEO Alexander + Roberts