Clothing StoreReviews of alexander-hampton.com

Anna with Alexander Hampton responded to my initial review with continous repeated "We apologize... We understand... Their courier says the item was delivered to my mailbox, items were delivered to USPS, check with USPS... all lies. AND, I paid for delivery protection. Alexander Hampton did NOT honor the delivery protection. Trusting them, I lost $125.43. They have lost a lifetime customer and referrals. ALEXANDER HAMPTON IS NOT TRUSTWORTHY IF THEY ARE A REAL ONLINE STORE... Alexander Hampton is NOT a Trustworthy Company. In December 2025, I placed an order for 2 pairs of women sneakers. The sneakers NEVER arrived. From late January through to today, March 9, 2026, I've sent multiple (11) emails alerting them that my order had not arrived. Representative, Anna Beckett continued to tell me that the items were placed in my mailbox. My mailbox can NOT receive anything larger then letter size mail. I have made several request for a refund. They refused to refund me.

SCAM! Do not order from this website.

The shipping took a month. The shoes that arrived are a cheap quality copy of the pictured item and they are smaller than the size 10 that they say they are meant to be. They were expensive at $96 and they look like a cheap $10 or less pair that don’t fit me. Very disappointing.

Excellent customer service as far as email responses. The shoes I ordered are nice and look like a quality product; but unfortunately, too small. New ones are on order, and I am just awaiting them. I truly wish the shoes had been a fit, but European sizes vs American sizes can be iffy. I look forward to the new pair. Unfortunately customs procedures slow down international shipments, so I still await the new pair. Overall, a very good experience as far as communication and customer service. I plan to order again as soon as I receive the new pair of shoes.

Ordered early February. No response from customer service, no information on my tracking portal.

SCAM Ordered a cashmere sweater- that was NOT cashmere at all. Not even a little bit. NO tags. Seam ripped up the side with one try-on. AWFUL. Shoes were supposed to be orthotic. HILARIOUS. They have no support. have to put an insert them to event have any cushion

Placed an order on January 25 and still have not received my items. The shipping link does not provide any details and just gives information in china. No customer service response. I am requesting a refund and I will never order anything else from this site. Don’t even bother with the routine message about fixing it so I’m satisfied. I’m already not satisfied. Wish I could give a zero instead of 1 star.

Anna Beckett is the greatest. She has been really helpful determining where my coat is and trying hard to get in to me!