Alex and AniReviews of alexandani.com

I placed an order with ALEX + ANI on December 2, 2025. Payment was taken immediately, but the order was never shipped. By December 16, 2025, the SHOP app still showed no updates, so I had to proactively reach out to customer service to ask about the status of my order. On December 17—15 days after ordering—I was informed that one item was out of stock. I confirmed that the remaining items should still be shipped. Despite this, nothing was sent. No tracking information was ever provided, and communication remained inconsistent. In January, a second promotional/free item associated with the order was removed without any follow-up or explanation. During this process, the company offered a $10 voucher as a courtesy. I advised that I did not wish to accept a voucher after having already spent a significant amount of money without receiving any of the purchased goods. I also attempted to resolve this through Instagram. When I commented on their posts, I was directed to look for a DM (3 seperate times). I responded promptly (within 30 mins), but never received follow-up replies. Additionally, the disappearing message feature was enabled during these interactions. I turned this feature off, as it is concerning to communicate about an unresolved purchase without maintaining a record. After weeks of unanswered emails, a friend contacted ALEX + ANI on my behalf on January 12, 2026. At that point, customer service stated they could not assist me because I had opened a credit card dispute—despite the fact that the order was already more than a month overdue and had never shipped. Based on this experience, it is my belief that orders may be held until promotional items become unavailable and that customers are pushed toward prolonged delays that risk exceeding credit card dispute timelines. While I cannot speak to intent, the outcome was that I paid for an order that was never fulfilled and received no meaningful resolution. This experience involved excessive delays, poor communication, removal of promotional items after purchase, and failure to deliver goods. I would not order from this company again.

This business does not honor their refund/exchange policy regarding damaged merchandise. My order arrived with multiple defects, including hardened black residue on the jewelry, missing crystals, broken components, tarnishing, finish chipping, and a non-functional necklace slider. I contacted customer support and provided photographs and detailed descriptions of the damage. I was required to send repeated emails—more than ten in total—resubmitting the same photos and item information without any resolution being offered. I believe the company uses AI Customer Support that places customers in an endless loop of submitting the requested information without receiving instructions to actually return the damaged product. To date, the business has not honored a refund or exchange and has continued to request duplicate information instead of providing resolution.

Order on there site took 1 month to arrive even from china i got faster shipping ! they removed a 55$ worth gift that was on my receipt and just for the cherry on top offer me a 5$ gift card for there site haha . There support center is full offer chat bot and after ordering on them site they fill your mail whit at least 2 spam/promo mail each day! In one word They dont care about the customer they just want your moneyto sell you those cheap thin plated jewel! No wonder why they went bankrupt 2021

I ordered 2 bracelets as Christmas gifts! They came 1 was broken already, so I do not want to keep the other one! When trying to return, they want to charge me $8.00 for return of a damaged product! They have the worst customer service I’ve ever experienced! DO NOT ORDER ANYTHING FRIM THEM

Ordered items that said they would arrive on Dec 4 and they arrived 3 weeks late. Provided little to no updates on the shipping process.

I placed an order on November 30th an have yet to receive the items I had intended to give as thoughtful Christmas gifts. No tracking updates and when I reached out they suggested I look outside for a missed package. Terrible customer service and unfortunate experience. The wide range of fun items was previously one of my favorite places to get unique pieces for myself and family members. Luckily I was able to order from Bauble Bar and received an alternative for one of the missing items from Alex and Ani. Save your time and money, and purchased from one of the dozens of other cute online boutiques. This one is a disappointment across all areas.

I've ordered from Alex and Ani in the past and my most recent experience has, by far, been the worse. I placed an order on November 3rd for 7 pieces of jewelry. They claim to ship within 3 business days so I was tracking my order and saw zero movement. I had to sign up for Shop to even track it and when I did I noticed that there was no update. They have no customer service number listed and the only way to get their attention is by usually writing something negative on their social media, unfortunately. I emailed their customer service on December 10th. On December 11th, I received a response that said that one item was out of stock, okay. That they'd cancelled this item and the rest are preparing for shipping. One December 16th, I messaged AGAIN because my items still hadn't shipped. There was no response. On December 20th, I received an email that my things had finally shipped and it was only 4 of the items. The one that I really wanted was, again, out of stock. This is infuriating because I placed this order over a month ago at this point. How did this happen? Then I received yet another email on the 22nd saying that the 4 items were preparing to ship. I have no idea what's going on over there but this is terrible service and feels scammy. This is sad, because I've ordered things from them previously that I enjoyed but this was way too much. It's currently December 23rd, exactly one month after my order and I have received none of my items.

Awful. Poorly made products and even worse support. Defective items shipped and zero care from the company. Support is useless and rude Update: they tried to get me to withdraw my chargeback by lying about how visa disputes work. They are beyond shady. Please everyone dispute this garbage so they actually learn something.