April D.
I emailed 2 days ago to commence a…
I emailed 2 days ago to commence a refund and I have had no reply

Fashion Design
FASHION LAB (alessandrovasini.com) has 586 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Research & Development · Wyoming
Excellent

Research & Development · Denver, Colorado
Excellent

Research & Development · ST PETERSBURG, Florida
Excellent

Research & Development · Washington, District of Columbia
Excellent
586 approved reviews, newest moderated first
April D.
I emailed 2 days ago to commence a refund and I have had no reply
Robert D.
If an order is going to be delayed because you all are on vacation, it would be nice if you would let people know that before they start wondering where their order is.
Response from FASHION LABSep 6, 2022
Hello, we are sorry of your disappointment but please note that we are not in vacation. We have offices in the USA and in Italy. We sent communications about possible delays during the month of August and we also had a permanent note on the banner of the website. We offered a 15% discount throughout the month of August because of the longer delivery time.
Rafael R.
Great buying experience and product
Response from FASHION LABSep 7, 2022
Thank you so much for shopping with us!
Derek B.
Fantastic product,great communication
Response from FASHION LABSep 7, 2022
Thanks so much for shopping with us and for sharing your experience!
Holly K.
I ordered my boots on August 15 (order 3711) and have not received any communication about the status of my order since you sent me a follow up email on Aug 16 saying that the order might be delayed due to Italian summer holidays. The Shop app currently says that the package is with DHL, but there is no further information. I would certainly appreciate an update regarding my order and when I can expect to receive it. Thank you
Response from FASHION LABSep 6, 2022
Hello, we see your order is on the way to you and it should be delivered possibly by tomorrow. We are very sorry for the delay but please note that we sent communications about possible delays during the month of August and we also had a permanent note on the banner of the website. We offered a 15% discount throughout the month of August because of the longer delivery time. Sometimes our communications might end up as spam so we encourage to check that as well. Thank you.
Joachim S.
Wonderful boots ☺️👍
Response from FASHION LABSep 7, 2022
Thank you! Everything started with the boots.. we’re glad you love them!
harry
excellent in any way
Response from FASHION LABSep 7, 2022
Thanks so much for the nice review!
Glen A.
Great quality and beautifully made. The only issue is the three pairs of boots all in a mens size 8, two pair are on the larger end of that and one pair is super tight, but they all say Men’s 8. Definitely smaller than an 8 and definitely larger than an 8. So if anything it would be nice to have better consistency with the sizing. That’s the only thing that makes me hesitant in purchasing another pair.
Response from FASHION LABSep 6, 2022
Hello, we believe there is some confusion here. We see you are writing a review for order #3593 which is for a boot in size 40.5, it is not a size 8 and is only one pair. We see you only have another order with us and was for a size 41.5. You did purchased different sizes from us.