FASHION LABReviews of alessandrovasini.com

Don't sell items not in stock

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I have not received the boots I ordered and I have not received an update in a long time.

Nothing to say of the collection and quality of the goods BUT I don’t understand how their customer service is sooooo pooooor First it takes forever before you get an update ( like 2 weeks) then after repeatedly sending the same email I got a response and once they were communicating they were very helpful and even redirected my order to a different address. :) Then again part of the order was missing, wrote an email, no response until again I send the same email 5 times. They promised a refund for the part that wasn’t delivered and now again haven’t heard anything from them A high quality fashion brand in 2023 CANNOT afford to have this poor customer service!

The boots are incredible but unfortunately the lack of communication from your customer service is terrible . I would highly recommend you to clarify that if you order boots from your website it could take up to 3 weeks

I have quite a few pairs of AV boots. Decided to get another in a different colour. It has been almost a month now and I still not able to get a delivery notification. When you email the company they either reply or they don't reply at all. There is not a contact number for you to speak to anyone. I have got to the stage where I'm going to leave it to my credit card company to deal with them. At this stage, I am really thinking I need to cancel the order and say goodbye to this poor customer service. Appalling. Not worth it at all.

I've been gawking at this company's boots for quite a while. I ordered one pair of boots April 17 and a belt on the 18th. Belt came in about 10 days. Received pre-shipping info for the boots two days after the belt shipped. Still no boots. I've tried contacting the company several times over the past few weeks, but I haven't received a reply.

Ordered almost a month ago and still haven't received my order. UPS is now showing that my order has finally been picked up, but this has been a very frustrating process. There was no indication that the product I ordered is on backorder or it made-to-order so the expectation was not set for this. I haven't received my product yet, I'm sure I will love my boots, but the ordering and shipping process for this item has been terrible.