AlesisReviews of alesis.com

Terrible company. I bought a keytar. There were no instructions on how to use it. The software that came with it wouldn't download. There's no information about what the software does or how to get it connected to the keytar even if you could download it. The support team just told me what I already knew and closed the ticket. I sent the keytar back to the retailer and got a refund.

I wasn’t gonna write a review because I have an SE, I think it’s great and everything works but I have a problem. It does this amazing multivoice, single pad thing on a few of the presets and I’m trying to program custom samples to do the same thing but the module doesn’t seem to have the option, So I spent 2-24 hour sessions and 1-48 hour session Trying to program multi voices on one pad through superior drummer 3 and others. After contacting a few companies and getting no response, I decided to contact Alesis. 1st off there’s a third-party chat bot pop-up that asked for $5 To talk to tech-support, I tried asking it again and this time it told me $1 so I went to go pay it and it said there was a $51 monthly subscription fee to talk to tech-support from a third-party. I finally found the real chat bot (Which is in beta)And it started talking about articulations, stacking and adding three extra voices on top of your kit, i’m trying to go through the user manual and I’m not finding anything like that, but I’m so burnt out from trying. I also, got email saying Alesis read my message and never wrote anything back. My point being if multivoice single pad option is in the module it’s impossible to find and if it isn’t in the module then they put a feature in that can’t be customized. I wanted to like this brand really bad and still kinda do but their customer service is bad and the website needs fixed

I bought an Alesis Nitro Max Kit (about €600....) and I noticed that the "hi hat" pedal (the hi-hat pedal, so to speak) has too much dynamics. So, to make the cymbals heard you have to apply too much force, with the result that after a quarter of an hour you no longer have the strength in your left leg to continue playing. I wrote to the company (Alesis) via Amazon support (where I bought the drums), registered the product and opened a ticket. The result? No response. Zero. Nothing. Any advice? Don't buy Alesis electronic drums. Get an acoustic drum set. This is the best advice I can give you. See you next time.

Bought an Alesis Strike 12 Amp 15 months ago from one of their distributors, Thomann. The amp has suffered catastrophic failure 3 months past warranty despite never having gone above 60% capacity. These products are not built to last. I wanted to leave a review but Thomann said the product is discontinued and I can't so hopefully this will help future buyers make decisions.

DO NOT BUY FROM THIS BRAND They literally changed the title and parts of my review on their site to make it sound not as bad and then didn’t help me with any of the issues I actually stated. I bought an Alesis samplepad ‘pro’ as they’ve called it, endless problems from the start, - crosstalk from the pads even with the sensitivity lowered - pads falling off of the module - loud buzzing sounds whenever plugged into a PA - headphone Jack cracking The whole thing is just really poorly built and I would highly advise anyone not buy anything from them considering their awful ‘support’ and faulty products, invest in something from Roland, Alesis is not a cheap alternative just a stressful nightmare and a huge waste of money!

I purchased Alesis DM10 module, and used only once and tried to update the module online. That's it. After that the module never displayed any information on the screen, It just powers on, without any display on the screen.. Tried all the way to restore it back for last 5 years, nothing could be done, and there is no support from Alesis in India.. Suggest do not buy alesis products in India, who has no technical support... I just wasted money on Alesis products like SR8, DM5 & DM10..they are not worth. Never will I buy this product again...

So, I bought an Alesis Nitro Max Kit drum kit on 15 March 2024. On 19 April 2024 I report a defect to Alesis (just over a month old). They give me the option of returning it for repair... or nothing. I had to pay to return the unit and get the appropriate insurance. A couple of weeks go by, and I contact Alesis to see if they received the item as no contact. Yes we got it. Having heard nothing I emailed them to see what's going on 20/05/2024. They now say they are waiting for spare parts, no idea when they will arrive, but "based on their experience" takes 4 weeks...

I love my Nitro, don’t update it and break it! Perfect as is for me coupled with Clone Hero…. Expandable beyond the Tom/snare/cymbal setup easily…