AlesisReviews of alesis.com

One star for now, see if they can fix their mistake.... Replacement unit was sent to me after a fault appeared on my drum head unit ( only a couple of months old ). Replacement unit was a downgrade, serial and barcode did not match on the box and on the unit at all. I suspect they sent me a second hand downgrade unit hoping that I wouldn't notice it. Disgusting...

Oh dear, if only I had read the reviews >>> It was time to buy myself an Amp for an electronic drum kit, and the marketing and glitz around Alesis is awesome, I had to buy one and goodbye to over £200. I am responsible for one part of this and I will own up along the story, but Alesis know the truth, just choose not to know. I purchased the Strike 8 Amp mid April 2024 (20 month ago). It was purchased from Music Matters of Preston, who at the time were one of the large music kit online sellers. **My mistake here, I have the proof of purchase on my credit card statement, but cant find an invoice, electronic or otherwise. I chose music matters on price and delivery time, but also that they had an extended 2 year warranty, as did most suppliers including gear4music etc, Alesis will know this to be the case. However, music matters has since gone bust, and Alesis consider themselves off the hook, nice work if you can get it! The amp has only ever been used in the home and limited time at that, as drummers will know, its headphones most of the time, Amp when the neighbours have all evacuated. Really it was purchased with the future in mind, being good enough to jam with others that sort of thing. Just to be clear, I am confident this unit has been used for no more than 10 hours in total. Christmas just gone and a fellow drummer was visiting so we wanted to hear each other progress, when I plugged the amp in, nothing except a couple of flashing light and short buzz. A quick search on the internet and my heart sank, a well reported problem, a hardware failure. I then contacted Alesis product support, yes I know, don't laugh, I thought it was worth a try. They did ask about the problem and ask me to send a video which I did, but it really was a case of Care/Don't Care, always bringing the conversation back to "well, if you can find the receipt". I have checked the first three websites selling strike amp 8 just now, before leaving this review, ALL offer the 3 year warranty, Alesis know full well I will have been given this, Music matters was a big player in the UK at the time, but this is when you find out the truth about about company, not the glossy ads and slick marketing. Alesis in an email suggested I contact the company (that has been bankrupt and closed for a while) you never know said Alesis....Yes, I think we do know! Shortly before buying this amp, I spent £2k on an electronic kit, and boy, I was soooo close to clicking for an Alesis Strata prime, it was in the basket on the screen, but as it was £2000 I decided to review a little more and there were some worrying noises around the module, after this amp disaster, do I feel like I had a lucky escape, opting for a Roland kit with the reliable TD17 module, pheeeeww. So, in summary, thanks Alesis, you know of this fault as you told me in your email, you know I will have been given 3 years warranty but choosing to swerve any responsibility after 20months on an amp you would be welcome to inspect to in relation to my claim of little use. I hope this review helps prospective buyers think twice. Thankfully I have a channel with 18k subscribers from the drumming community, Just chatting about perils and pitfalls of learning the drums at any age. At least I will be able to share my experience with that community as soon as I can put something together.

Christmas morning and I have an upset 7 year old! What they don’t tell you when you purchase the amp to go with the drum kit is that you have to buy the cables separately to connect them!!! So, my child has a Alesis drum kit, Alesis amp and no cable to connect the two! Both devises have Bluetooth; but now, reading up (which I have been for about an hour and a half on Xmas morning!) the two don’t connect together! You can only play music from your smartphone through both!!! Honestly, never known anything like it! Alesis - Put the cables in the box so the product can’t be used or make it so they can be connected together via Bluetooth. £700 complete set for Christmas and it can’t be played! To say I’m upset is an understatement, never mind my 7 year old on Xmas day! Useless website also, can’t contact anyone or email for help.

My module for the strata core was faulty, so Alexis told me to send it back and they’d replace it. I asked them if they could send me one first and they said no, so I obliged and sent mine. Well, it’s been months. No module, and they won’t reply. I’ve sent them multiple emails. Nothing. Spent $3000 and I can’t even play the drums because they won’t give me back my module.

I awoke this morning to fraudulent charges with this company. They were reported to my bank and addressed.

Terrible company. I bought a keytar. There were no instructions on how to use it. The software that came with it wouldn't download. There's no information about what the software does or how to get it connected to the keytar even if you could download it. The support team just told me what I already knew and closed the ticket. I sent the keytar back to the retailer and got a refund.

I bought an Alesis Nitro Max Kit (about €600....) and I noticed that the "hi hat" pedal (the hi-hat pedal, so to speak) has too much dynamics. So, to make the cymbals heard you have to apply too much force, with the result that after a quarter of an hour you no longer have the strength in your left leg to continue playing. I wrote to the company (Alesis) via Amazon support (where I bought the drums), registered the product and opened a ticket. The result? No response. Zero. Nothing. Any advice? Don't buy Alesis electronic drums. Get an acoustic drum set. This is the best advice I can give you. See you next time.

Bought an Alesis Strike 12 Amp 15 months ago from one of their distributors, Thomann. The amp has suffered catastrophic failure 3 months past warranty despite never having gone above 60% capacity. These products are not built to last. I wanted to leave a review but Thomann said the product is discontinued and I can't so hopefully this will help future buyers make decisions.