AlesisReviews of alesis.com

I wasn’t gonna write a review because I have an SE, I think it’s great and everything works but I have a problem. It does this amazing multivoice, single pad thing on a few of the presets and I’m trying to program custom samples to do the same thing but the module doesn’t seem to have the option, So I spent 2-24 hour sessions and 1-48 hour session Trying to program multi voices on one pad through superior drummer 3 and others. After contacting a few companies and getting no response, I decided to contact Alesis. 1st off there’s a third-party chat bot pop-up that asked for $5 To talk to tech-support, I tried asking it again and this time it told me $1 so I went to go pay it and it said there was a $51 monthly subscription fee to talk to tech-support from a third-party. I finally found the real chat bot (Which is in beta)And it started talking about articulations, stacking and adding three extra voices on top of your kit, i’m trying to go through the user manual and I’m not finding anything like that, but I’m so burnt out from trying. I also, got email saying Alesis read my message and never wrote anything back. My point being if multivoice single pad option is in the module it’s impossible to find and if it isn’t in the module then they put a feature in that can’t be customized. I wanted to like this brand really bad and still kinda do but their customer service is bad and the website needs fixed

I had purchased a keyboard of theirs that slowly degraded over time. First two keys decided that they weren't gonna have semi-weighted keys, then the solders for the sustain and midi went out too. Overall, don't aim to buy anything from Alesis. At least spend $300 on a different brand if you want a good instrument.

I have had one of their strike drum brains for 2 years, (Warranty only one!). Sounds great when it works, but becoming unreliable for gigs as it occasionally freezes, and the kick drum occasionally drops out! This is an expensive piece of kit that has been well looked after and not used excessively. Obviously their build/component/software quality is poor, and the warranty period says that they know this. I will not be replacing this with another Alesis after the 'support' received. This is the second Alesis drum brain I've had go faulty, definitely the last.

OK functioning budget e-drums, although lacking in quality. The real bad experience is with support and parts. Their support is horrible - they basically just does everything they can to not help with anything. It's the worst "support" I've ever experienced - shame on them! Then there's parts availability - that's practically non existent.

The Command kit is ok. Unlike the statements on their website, while there is capacity to expand and add drums, no-one will sell you them, including Alesis. Customer advised expansion Nitro packs were compatible, when bought they were not. Lying or incompetent and uncaring? You decide. Other, better (kit quality and customer service) drum companies are plentiful.

Just purchased this kit and very disappointed. Money is tight and I had been saving for a long time to buy this. The good points are the pedals and toms. However the hi-hat and crash symbal are barely audible and really take the enjoyment out of playing. Spent ages trying to tweak things with my drum monitor, but impossible to find a good balance. With headpohones, it does sound a bit better, but not helpful as I tend not to use them much. Will never buy Alesis again.