Alert 360Reviews of alert360.com

I cancelled service May 2025. I spoke alert 360 person and told them i want to cancel. i was forwarded to executive assistant and told her the same. alert 360 sent me disconnect request email and i replied to disconnect request email. My reply sent May 28th 7:40pm PST. During the live phone call alert 360 informed me i have to pay for an extra month (June) which i did. now they have sent me a bill for July. Not sure how long this is going to go on.. Addition. Replies to disconnect request sent on may 27th 11:51am PST and May 28th 7:40pm PST.

They were fine as long as I was a customer and paying my bill. When I needed to cancel it basically took me four months and multiple phone calls to get it worked out. It was very frustrating and I will never use this company again.

Only 1 star because none is not an option. I used this company in the past and was happy with them. This time is different. Customer service is horrible, Non-existent professionalism. I had a new system installed earlier in the week. This morning, I woke up and tried to turn off the alarm, but I could not because my password DID NOT WORK. I called them. Ma'am, you don't have service with us. Ma'am, you are calling the wrong company. This went on for 20 minutes before someone said Oh yeah, you do, but it hasn't transferred over yet. NONE of it makes any sense. There is a problem with the entire system, the pad and the washing machine that share the same electrical plug. It is a royal mess. But guess what, it gets better....I have to wait until the 10th of May to get someone out here or it will cost me a $125 additional fee. 8 more days to wait. The people on the phone are rude. Horrible. I wish I had never signed with these fools. The worst ever!

Alert 360 is the worst alarm company ever. Especially the customer service team. They call and call you but when you asking to have supervisor call back they never did. They don't seem to listen to your concerns and they care about whether you want to close the account and rushing to transfer your call to close out the account department.

They were on time, helpful, in resolving my issues. I have had this company for many years. My recommendation is Alert 360 over all!

I made an appointment with this company and a representative came out. He was very late without calling and when I asked if we could reschedule he got very upset. He then promised to "make it quick." It took him over an hour. Not respecting my time or me in general. He then tried to close me on the sale. I just told him to leave and he screeched his tires when he left. I would NOT recommend this company.

Agree with all the previous 1 star reviews. I cancelled my account on Nov. 11, 2024. I have to pay for the rest of November and December!! I pay quarterly, so I get no refund for a month and half of no service!! If you are going to cancel make sure you cancel on the 1st of the month!! Then you will only pay for 1 month not 2 without their service!! Now I know why I made the best decision to go with a local company, that actually care about our business.

Scam alert…. The company refuses to accept my cancellation notice. after 7 cancellation phone calls and a handful of emails with written cancellations and confirmation of email acceptance, they are still sending bills and refusing cancel.