Jim
Is second time a charm.
This was the second time in two days 360 has been here. The two techs that came out were very nice and professional. I was told I really needed an external antennae but the second tech was told try switching out provider cards in the panel. We’ll see how it works. I gave them four stars because the tech wasn’t allowed to put a real antennae so I may need them out a third to finally fix the problem. To continue my review. The alarm system seems to be receiving all the signal it needs to operate correctly so I revised my initial rating to five stars.
Response from Alert 360Jul 13, 2020
Thank you for sharing your experience, Jim. Customer service is incredibly important to us, and I'm happy your tech provided quality service! I sincerely apologize we've had to make multiple visits to resolve your concerns. Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager