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Alert 360 (alert360.com) has 399 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Home Improvements · Fayetteville, Tennessee
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Home Improvements · West Palm Beach, Florida
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Home Improvements · Bradenton, Florida
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399 approved reviews, newest moderated first
DavidandSandy D.
Came early did everything quick and very hospitable Thanks David
Response from Alert 360Jan 10, 2022
Thank you for your review, David & Sandy. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
C V.
Alarm system stopped working (screen completely shut off even though outlet plugged into was working) and called Alert 360 help line, which said they would send a tech out at a specific date and time after 2 weeks. Tech never showed up, so we called Alert 360 again, who stated they would send another tech and confirmed another date and time after another 2 weeks. Second time, tech still did not show up. Called Alert 360 again who apologized for the confusion and then was insistent on purchasing a renewal with installment of a new system for a contract of 3 years; not what we asked for, we simply wanted our system checked by a tech first to see what the issue was. Frustating.. We were still paying for the service even though the alarm system screen was off/ not working. Recently canceled due to unsatisfactory service, spoke directly with customer service on the line. Alert 360 sent a confirmation email which we responded immediately with the appropriate requested information to disconnect the service which was previously paid month to month, after the contract expired we did not want to renew it. 2 months later after cancelation and still getting charged? Had to report unauthorized charges to bank. Stay away from this company. Horrible service.
Response from Alert 360Dec 22, 2021
Thank you for sharing your feedback, Ms. Vazquez. Alert 360 prides itself on industry-leading customer service and our use of the newest state-of-the-art technology, and we are truly sorry to hear you don’t feel that standard was met in your interaction with us. We are always trying to improve as a company and will utilize this experience as a learning opportunity for the future. We're sorry to lose you as a customer and hope to have the opportunity to serve you again in the future. Best, Ashley R., Social Media Manager
Bob
Wesley, the tech, was friendly, efficient & knowledgeable. He was affable & diligent in solving & resolving our issues. Also he was clear & concise in his explanation of a necessary upcoming upgrade to a 5G system.
Response from Alert 360Dec 20, 2021
Thank you for sharing your experience, Bob. Customer service is incredibly important to us, and I'm happy Wesley provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Joy S.
The customer service and technicians were very friendly and professional.
Response from Alert 360Dec 20, 2021
Thank you for your review, Joy. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Susie G.
Great job by the technician. Very friendly and fixed the problems needed!
Response from Alert 360Dec 20, 2021
Thank you for sharing your experience, Susie. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Becky R.
Customer service is phenomenal! I call when something isn't working, and I not only can get help over the phone, but they sent a tech out right away. Techs are friendly, knowledgeable, and fix the problem quickly so it doesn't take up my whole day. Can't say enough good things about them!
Response from Alert 360Dec 13, 2021
Thank you for your review, Becky. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Rikki W.
Gave prompt courteous service. Honored the warranty.
Response from Alert 360Dec 13, 2021
Thank you for your review, Rikki. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Stephen H.
Isiah was very professional and did a great job. I’d be proud to have him as a teammate.
Response from Alert 360Dec 7, 2021
Thank you for sharing your experience, Stephen. Customer service is incredibly important to us, and I'm happy Isiah provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager