AldiReviews of aldi.us

The customer service at Aldi is often very poor. It is hard to find an employee to assist with questions. In addition, the cashiers are often rude and careless. It appears that Aldi management and Aldi employees do not care about the customer experience.

Bought a 2lb bag of pasta. .which was 1.5lb.. had to pay for a frighen bag or else walk out with my purchases loose.. the cashier purposely dumped my bag of pasta which I thought was sealed in the bottom of the paperbag.. never going back.. rude customer service.. to pour out.my pasta because I asked for.my groceries to be bagged.. like every store..

Low quality food and terrible service. We put in a pickup order on Sunday it is Thursday and they never filled it. Salads and veggies go bad in a few days. Welcome to food in Slavemerica.

I've shopped at Aldis in Miami's Southwest Kendall region for years. I have watched them steadily degrade in quality of both products and service, one in particular that I've encountered entire refrigerated sections full of rotten food with mold visible in the packaging. The customer service is appalling, rude cashiers (one only, all other lanes are self-checkout and only half of those are generally open.) Unposted but yelled demands for customers to remove all items from their carts and scanned before ANY items are returned to the cart, which forces customers to put bagged items on the floor as there is not enough space next to the scanner. Multiple experiences with no-English spoken by staff to complain to. Employees will not reveal their names and state that they are the manager and you cannot speak to anyone else. Rotten meat again today. No one from Aldis responds to any reviews on Google or Yelp.

Store 75026 located in Rockwall TX is where I encountered my issue. On Feb 6, 2026 I shopped at this location (not my first time) but on the 13th I realized I had been double charged $170+. First off you can’t call Aldi stores, you have to present yourself in person. When I arrived, encountered a young man and said I needed to speak with a manager. He pointed in the direction of a young lady, who then pointed me back to the man (runaround, blame shifting). I was instructed to reach out to corporate because they can’t do ANYTHING about my issue in store. Attempted to reach out to corporate as told but to no avail, there’s no live agents to speak with. So after continual digging and searching, I FINALLY found the complaint form and filled it out. Have I been contacted…NOPE!!!! Aldi is not the place to have an issue because it will not be resolved by ANYONE. If it’s concerning your money, consider it a lost because from the top on down to store employees, they will fail you for sure. Not returning to Aldi’s.

HO PROVATO A FARE LA SPESA ,TROVO I 2 SUPERMERCATI SIA QUELLO DI NICHELINO CHE QUELLO DI MONCALIERI , TROPPO INCASINATI SOPRATUTTO NEI REPARTI SURGELATI E NEL BANCO DEI FRESCHI I PRODOTTI SEMBRANO BUTTATI PER CASO SOPRA GLI SCAFFALI ,UN VERO PECCATO PERCHÉ ALCUNI PRODOTTI ,LI TROVO SOLO LI E OGNI VOLTA IN UN POSTO DIVERSO .

Abysmal stock levels, new - popular - items introduced, added to our shopping list, then taken off the market, to be replaced by obscure, unpopular things. Examples: 'Fishmonger' Chunky Battered Cod - Gone. Replaced, it seems, with jumbo (pollock) fish fingers - which, it seems, no one wants: the freezers in three Aldi stores we visited today were stacked full of them - though the freezers below and to each side were completely empty. Ditto - Chicken chow mein - replaced by sweet and sour chicken. Again, no one seems to want it. Pea and Ham soup - gone. Replaced by lentil soup. I've never seen anyone buy it. Beef Bouginion - haven't seen it around here for over a year, yet it's listed on their website. Cheesecakes - formerly a good varied range. Now, you're lucky to find any at all. We used to spend around thirty pounds every week at Aldi, topping up at the nearby Tesco for the other things we couldn't get here. This morning, we spent eight pounds. only one third of the things on our list were in stock. It's pointless making the detour now, to visit Aldi. Someone needs to have a serious re-think: it's not ALL about being a penny cheaper here, or there - if you introduce an item and it's so popular that you run out of stock quickly, the answer is to ORDER MORE STOCK - not take it off the market!

Won't pay you for you customer injuries. Terrible service and care.