Half order from Aldi arrives. I contact the company and they promise to send rest of order. I am informed they had sent it to an address we hadn't lived in for 8 months. I phoned and was cut ff three times and they assured me the delivery address would be altered. I have now received an e mail saying they cannot change delivery and I must refuse delivery even though I now live 360 miles away. Aldi contact service is deplorabe and not fit for purpose.
JI
JinWL
Enfield Ct store, deceptive pricing
Enfield, CT Aldi Store on Hazard Ave. BEWARE shoppers, I have been scammed for a couple weeks getting overcharged, not realizing it till long after the fact when reviewing my receipt. For two weeks I was OVERCHARGED on the Brookdale Chunk Chicken Breast cans. The pricing label on the shelf has been marked $2.39 per can. The last two weeks, I was charged $3.19 DECEPTIVE TACTICS ALDI.
Bags of their sugar, the signage for the product shows for weeks now, $2.12 each. I was charged $2.29 each. DECEPTIVE TACTICS ALDI .
An excellent MANAGER would be on top of these discrepancies before customers get to them: if you assign people to do price INCREASES it might be a good thing to actually check to see if they changed the signage.
I wonder how many other people have been deceptively overcharged; just like other products you find on the shelves, they often entice with the prices; for instance they had the price of their brand Mayonnaise at a great price but unless you really READ the label, you got scammed. They put jars of Hellman's there at another buck a jar. Sorry for you.
Let me not forget about eggs as well, they placed organic/ cage free in the area of $2.45 and if you didn't read CAREFULLY, they were closer to a $4 charge in reality...sorry for you.
I wrote to customer service to announce how deceptive their local store has been and they are not at all concerned, oh just take your receipt back for a refund. NOT THE POINT ALDI, the point is YOUR TEAM in the ENFIELD CT store is being deceptive on the prices. People should not have to photograph every item purchased to match it against the cash register receipt.
So, to which will now have to happen... every item purchased will have a picture taken. It is obvious the corporate service doesn't care so take it on yourself people.
WATCH OUT FOR THESE OVERCHARGES FROM THE ENFIELD, CT STORE- read the labels carefully. Pass the word to your friends or family that shop there. I already have.
NB
Natalia B.
Really bad experience with Aldi
Really bad experience with Aldi. Customer service was terrible. Avoid at all costs!
Still nothing back from Aldi. Horrendous customer service
EM
Emma
It’s DISCRIMINATION AND DISGUSTING!
If you go ahead with the unlawful and immoral discrimination of your staff that refuse the death jab because it’s NOT a vax and is deadly then I and millions of people like me will boycott your god awful company.
You’re a disgrace!
ST
Stuart
I have been a devoted loyal Aldi customer for 25 Years…
I've been an devoted loyal Aldi customer for over 25 years both here and in Germany. I would spend an average of £50 a week on groceries. About a month ago they had these little battery drills. They were just what I wanted. I logged in and gave my order only to be told it was not acceptable. Then the fun started.With over 2 weeks with an engineer and clearance from the bank. There was no way in any situation my order would be accepted. The customer service people could not help. In other words I had been trashed as a customer. After 25 years Aldi did not want me!! No reason, nothing! So I've been over the road to LIDL who DO want me as a customer. I don't have much choice if Aldi refuse me as a customer for no reason??? Irony. It took a long time to persuade my wife to shop at Aldi. Now she has a grin on her Face and a "Told you so attitude"
KA
Karen
Aldi are conning folk
I called Aldi’s customer service on Sat 10 th April to check that the item I wanted would still be on sale the following day ( the egg chair) I was told a defo YES...and that they would go on sale any time after midnight....So like a idiot I looked and looked for the next 24 hours...although being advertised as coming on sale on the 11th still so products to buy.
I called their help line again today ( Monday 12th) to be told there was a glitch...
All available stock went to customers the week before!!!
So not only were they never going on sale on the 11 th ..Aldi still maintained they were available.
I honestly feel Aldi need to smarten their ideas up and not dupe their customers.
As of This morning 12th goods were still being advertised as available from 11th....
I asked to speak to a manager and was basically told it won’t make any difference.....
I was told it’s due back in stock on 29th so I asked
I asked to preorder said item, No ,that’s not possible....But that’s why there’s no available stock now?
Totally disgusted.....
Don’t shop At ALDI