Albion FitReviews of albionfit.com

Wow I rarely write reviews for a business unless there's something exceptionally good about them and want to shine a light on the business or a particular individual. In this case it's the opposite, I'm afraid. I felt compelled to write a review because I was left so angry by my experience I hope others don't have it in the future. Also important to note they are NOT accredited with the Better Business Bureau. The sizes of these bathing suits are very weird. I usually wear the same size and both suit pieces ran very big on me. When I tried to make an exchange for one of the pieces in a smaller size, they sent the wrong piece. When I tried to remedy the situation and get the right piece sent to me in exchange they then said they received the original item without a tag and it "smelled" which was particularly strange and offensive given I had literally tried this piece on and decided I didn't want it and sent it back. They said there was nothing they could do. They didn't even offer to give me an exchange let alone any refunds. So now I'm out over $100 and have one piece of a 2 piece suit I will likely never wear because it won't match anything else and this company was so rude I don't even want the bad energy. Do not purchase from this company, or just be prepared not to return or exchange anything successfully. Horrible.

Shipping was terrible. The package was returned to them for some reason and they reshipped it. However it took longer and my items were then ineligible for return (due to their error in shipping). I was able to talk them into letting me return the items due to the error. They made me send pictures of the items with the tags attached. They were in perfect condition as i tried them on once (and they were a terrible fit). One item they would not refund me the money due to "a small amount of makeup" on the top and that they couldn't resell it. Won't buy from them again.

I have been buying Albion Fit swimsuits for at least three years and love them! Their suits are of an amazing quality and their customer service couldn’t be better. Everything has been delivered in a very timely manner, including exchanges. I get many compliments on their suits and the thickness of the material helps hold everything in place. By far my favorite swimsuit company.

I recently purchased a set of swimsuits and promptly returned them because I didn’t like the fit and color. I then received an email saying they won’t issue a refund because they claim the tag is in the wrong spot, and there’s a little makeup on it so they “can’t resell it.” This was a suit I tried on exactly once, and most certainly did not move the tag (how would anyone actually do that??). There is barely a hint of makeup on the piece. Their claim is they check all the suits before they send them out, which is clearly not true because the tag was in the wrong spot when they sent it to me. What a giant waste of money. All in all their customer service is terrible and I will never be buying from them again. DO NOT BUY.

The clothing doesn’t represent the correct size. I take a small size. The size chart represents the size I need. The clothing swims on my body. I’m not interested in the way this company represents their clothes. Their clothes are very expensive, not worth the return craziness!

I ordered the Maria bathing suit 2 years ago for $138. It has only been worn a couple of times and the mesh insert is deteriorating. Customer service states “ it’s normal wear and tear.” No… it’s only been worn occasionally and hand washed. I have four $138 bathing suits from them & will definitely never order from them again. Bad customer service is not a good way to keep good customers.

Shipping is terrible. From the tracking it appears they use a shipping partner, and the shipping partner has been holding my packages for multiple days. I placed 4 orders with them last week and each order has been sitting with a status of "USPS awaiting item" for 3-4 days. I had time to order a swimsuit from a different company and receive it before my Albion order has even shipped. I'm not confident that the orders will actually show up at this point. I should have read the reviews first.

Their shipping is unreliable! After waiting for my order of a swimsuit for 2 weeks (they say 7-10 days for shipping), on 04/03/24, I called and spoke with “customer service.” It was lame at best. Reluctantly, they sent me a replacement…shipped on 04/04/24. And I still don’t have a swimsuit that I needed for an event yesterday…04/12/24. She knew I needed the suit! Who knows when the 2nd suit will arrive….i checked in person with the local USPS with the tracking number for the original order….they had NO record of it! The original shipping company never got it to them! The PO official checked everything! I’m beginning to think this company is bogus, and that I probably won’t get my money back, or the 2nd suit either. At this point, I just want my money back, forget the suit. I’d suggest NOT ordering anything from them!!! I’m sorry I did.