Albion FitReviews of albionfit.com

Terrible communication. Always has been. Get back to you right away, then ignore you. Bought a ton of stuff from here. Buyer beware. Believe what you read on the internet. Poor customer service.

Terrible company. I’ve visited a few store locations and there is either no customer service or way too pushy sales associates like they’re working off of commission. The owners and higher ups are rude, unfriendly and unprofessional. I hope this business goes down.

I wish I had read these reviews first and could give zero stars. I was so excited for the Disney line, and I finally ordered the orange Mickey pullover for my Halloween trip. Upon opening the package, it STUNK. Think a new basketball smells, but somehow worse and more chemical. I cannot get rid of the smell. It’s so disappointing.

Awful service. Worse website. I paid for expedited shipping early on Tuesday for an event Saturday morning expecting Friday delivery. I got noticed more than a day later the item was “sent and waiting” for the USPS which is slow as is and 2 days now still sitting at their location in Utah and expected to be delivered within a day? They refused to reply to my emails after the 6th email which I threatened to get my bank involved. They refuse to reroute which they can and hold my money for no service. Avoid this company at all costs!!

poor service

I think it's a scam or something. I purchased two suits(4 pieces) and had to return bc of poor fit. Upon returning o got an email stating that I wound not be credited back for one of the items because it was damaged with two small holes and the padding was removed. I absolutely did not damage it or remove any padding. I don't even know how o could have made the two perfectly spaced tiny holes inside the lining. The top was stretched out and too big. I had it on for a minute or so when I tried it on, then put it back in packaging for return. I sent them a response twice and never heard from them again. So, they kept my money and I have nothing. Absolutely the worst customer experience ever for an expensive swimsuit. Steer clear.

Hi, I hope this reaches whomever it needs to. I recently tried to exchange a swimsuit in your salt lake store. The swimsuit still had tags and the hygienic liner in place, and was in the condition it came to me in. I was told I could not exchange it due to it being over 30 days past the purchase date. This policy is outrageous to me. I understand not being able to return for a full refund, but not being able to exchange or return for store credit is just, in my opinion, wrong and not great customer service. Regardless of how long ago I purchased it. If the print is still being sold, it should be returnable. I spent $200 plus on a swimsuit that I’m never going to wear, when you could easily exchange it for me and resale it without a problem and everyone would be happy. The way the policy is now the customer gets screwed. I just figured I would let someone know how unhappy I was with this policy. Thanks for your time.

I ordered 2 pairs of pants. A week later I got an email that their inventory was wrong and one pair of pants wasn't available. I asked to cancel my entire order because I only wanted one pair and the other was a final sale add on. They responded that the shipment has already gone out and they can't cancel the order. I'm extremely upset at the customer service and lack of professionalism.