AlbertsonsReviews of albertsons.com

I had a great experience with my Albertsons.com delivery. Very easy to use the online app and I'm not tech savvy. Even though I ordered on my laptop. They sendt a link to my phone to track delivery. Very good experience for low delivery fee. Will definitely use again.

Miranda C. is very compassionate, kind, and very helpful with my specific needs. She’s awsome! Thank you for a excellent service.

Cheyenne Wyoming Pershing blvd 18 people in line one cashier. Self checkout( I hate to use) would not display my produce. I ask the person 5 feet away (watching me struggle) for help. She shrugged and walked off! Yes it was the self serve observer. When she returned I said,” if won’t help you may have to put these groceries back, I can’t get this to work”! She said no problem grabbed my cart, the items already bagged, voided the transaction and walked away with my groceries. I’ve been a customer for over 50 years! No more! Hope you don’t bankrupt Safeway like you did yourselves.

If I could, I would give the Albertsons location on San Marcos Blvd/corner Rancho Santa Fe Road in San Marcos ZERO or NEGATIVE stars. It’s sad to think that they are the same corporation as the Albertsons on San Elijo Road… A few days before Thanksgiving, we bought a huge ribeye roast, about 22 pounds. About 3 days after we had bought it, we took it out of the butcher wrapping paper and noticed a strange odor coming from the roast. We called Albertsons and were asked to return the product. About 12 hours later, my husband went to the store for the return. In the meantime, I had started to prepare a turkey instead. I didn't even think about anything, thinking my husband would come home with a refund back to my credit card or at least a store gift card. But noooooooo.... They told him that he needed to get exactly what we had bought before, so he was assured that it was store policy that he HAD TO get another huge roast again. I was very upset when he came home with another roast, this time still in shrink wrap. This one weighed in at about 25.20 pounds, regular price at $10.99 pound was $276.75. Since our previous roast was a little lighter due to being trimmed and due to not having had to pay for the heavy duty plastic wrap, my husband was seriously asked to pay an additional $20. I called the store and was told the store manager was not there. So I filed a complaint online on the Albertsons website. That was on November 25, 2020. We waited a couple of days, and since we had not heard back and were assured the store would “eventually” get back to us. We decided to open the heavy duty shipping plastic on the roast and cut and freeze it. It turned out there was a reason why we had to pay an additional $20 – we had about 3 pounds of excess fat on that roast, and that is the fat beyond the normal fat needed. Plus the shipping plastic – they took our additional money to pay for trash. Nice… Ever since then, I am being stalled and mocked by Albertsons customer service. The store manager NEVER called us. In one of the emails from customer service, they seriously had the audacity to tell me that the store insisted that someone had called us on 11/28 and on 11/29. Very strange, as my phone records do not show any incoming calls on both days from an Albertson store. Instead, I had to send them my phone number again per email. So I did. I repeatedly asked for the name of the so-called “manager” at that location as I have never in my life experienced such bad or rather non-existent customer service, but the answer to that question that I must have asked 3 times now per email is being avoided. After at least 7 or 8 more emails from me, always inquiring when I would be contacted, even requesting to be contacted via email, I am still waiting to hear from anyone over at that store site. In one emails I was told that the store refused to communicate via email. It had to be via phone. I wonder why that is? So that there is no trace of any communication? I avoided Albertsons since that day completely. I do not do business with a store that treats customers like that. Shame on them, and shame on corporate to have such incompetent management in place there.

I just bought some jerky from this store and the jerky was very hard why???? Just lost out on $6

As I was getting product to purchase, i was rudely informed by the floral department employee that they are limiting the amount of product that I was able to purchase because of issue that they are having with other business in town buying them out of their products. There was no sign posted which said anything of the limit and the employee presumed that I was associated with the other business. I don't understand why if you are purchasing as a consumer why they would no want to sell? She was very rude and I will never shop in a place that makes decision based on other people. Also as I was checking out, the employee did not care enough and smashed and broke the product that I they limited.

Albertsons on 181st and Glisan, is one of the nastiest doors I've walked into yet to grocery shop. They do not wipe their shopping baskets down, no workers are wearing any mask, no workers are wearing any class not for stocking or for checking people out, and the biggest problem that I'm having is is that they are not wiping the terminals down after each customer that has not come in together. Now I don't know if they remember that there is a coronavirus out but there still is and there is no cure and there is no vaccine. We are still currently in Phase 1 in Montgomery County and they wonder why. It's because people are going to grocery stores like these ones and they are not taking the proper precautions and so that means that you'll need to bring your own wipes your own hand sanitizer and your own Mass to the store to make sure that you are not being contaminated because the workers there are supposed to be essential and the people that are there are not caring for themselves as well as others and as long as that's happening coronavirus will keep spreading. Now I'm sure that our governor has guidelines for what these businesses need to do I'm going to start reporting in the first one is Albertsons they are not doing taking the proper precautions. When it first started they had spray bottles at the registers they was making sure after each customer they wiped it down they were making sure that there were bags available and now nothing. So when I called customer service they told me that they don't have any regulations or rules they need to follow and if that's the case they need to have a superior called me back because I also spoke with the supervisor in customer service for our sins. They just as well don't care so why everybody spending their money there and is willing to go there because they need to get food they are not keeping their customers safe.

First of all albertsons is price gouging at it's finest. They must have added 2 dollars to each item. SHAMEFUL! 2nd I used to work there in the deli and they made us deep fry green slimy chicken we had to roll in batter and deep fry slimy green chicken by the case to save cost. DiSGUSTING. ey chicken