Albany ParkReviews of albanypark.com

Worst customer service experience. Bought Kova sofa and couldn’t use for my therapy practice. People can’t sit on it, so deep that feet hang over the edge, no support for their back. Advised I wanted to return after two weeks. They said I could but then when I tried to go about getting shipping information, their responses were delayed to me. By the time, I gathered the information needed about the packaging as I didn’t have the original and asked for a shipping label I was told it was past the thirty day return period (two days). I filed the claim seeking return two weeks after I received the sofa. Part of this was my fault as the information for the shipping went to my spam mailbox and I didn’t see right away. But, too their responses took two days. I felt like they should have honored the request as I filed this within the 30 day return window. I had also tried to exchange the couch but they wouldn’t let me because the one I selected was a different price.

I received a Kova sectional this past Friday. One of the pieces did not have the legs included. I tried calling the number on the website and the first two times I got a verizon message that the number was not in service. Eventually I was able to get through and have notified them over email, phone, and FB chat. They have been giving me the run around asking for photos of all the boxes, all the labels, the assembled sofa...none of this makes the least bit sense. First off, the product is packaged such that the parts are essentially stuffed in the back of the frame and there was no damage to the packaging. The package with the feet is about 8 inches square. It is not "accidentally falling through a 2 inch hole." It was simply not included. And a photo of the assembled sofa...tells you what exactly? Send me 4 sectional feet. This is not complicated. Absolutely rediculous. Strongly contemplating returning as defective and asking for full refund and taking them to court if they so much as ask for shipping. Also, less bad but a bad sign, the ottaman did not have holes made in the cloth on the bottom to screw in legs, though thankfully the holes were drilled so I could still screw them in. Not a sign of good quality control though. Btw, this was also shipped over 2 weeks later than originally quoted but that is the least of the problems apparently.

I wish I could give this zero reviews. My cushions completely pilled and my sofa looks extremely cheap. I contacted the company as they boast of a lifetime warranty and that the cushions are cleanable. They did not honor their warranty and refused to replace the cushion covers. This company unfortunately is a scam and falsely advertised. Do not purchase!

I bought one of their sleeper sofas late last year. I sold it after a couple of months as it was just so uncomfortable. Build quality was extremely poor (sub-Ikea) yet they charge higher prices for what you get. Never again.

Albany park is the worst quality and the delivery company was combative and I felt i had to have police presence when they delivered they were so aggressive and rude. Albany park suppressed my negative reviews so you can be sure they do others. w/in one month, the underside of the sofa comes off/apart and they sag--Albany Park could care less. AVOID at all costs, as they won't help you.

Albany Park blatantly lies on its website with "30-day return", "satisfaction guaranteed" that they have no intention to honor. I bought a sofa that cost over $2'200 and it is NOT comfortable. I asked the company within 2 days of receiving the item to please send me the shipping label so it can be returned, and the customer service people are trying to stall to run out of the 30 day -- when it took them nearly 3 weeks to send the item. And they want 10% restocking fee, minimum. For an item that cost thousands, I expected to be treated better and not to be blatantly robbed. AVOID!

I bought the Albany Sofa in the walnut distressed vegan leather over a year ago. This is probably the most disappointed I’ve ever been with a piece of furniture. I wanted to love it but the cushions never stay in place. I have to CONSTANTLY adjust the cushions to make it usable. Ive bought various grippy pads to keep things in place with no luck. But the absolute worst part is the bottom cushions seem to be too narrow, so there’s this 5 inch gap between the cushion and the arm of the couch. It almost feels like I’m missing side cushions or something. I would have returned it but it took forever to arrive and I had no idea how bad it would get. Very disappointed.

I purchased the Park sofa and ottoman for $1200 delivered. Felt like a safe bet. The main cushion is ROCK hard and uncomfortable, but leaves impressions of where you sat, there’s devits where your butt was. But no comfort. Looks cheap. I think the reason they have so many videos of toddlers jumping up and down in their furniture is because that’s what it takes to make it comfortable. Also, if your guest adjusts the side pillow they will see the cheap hardware connecting the arm to the base. Just ewe🥲 Oh my God the worst decision I ever made. Just another startup sold off with the former owners smiling for pics. Dude, they cashed out as planned at are long gone. Go local