emmi C.
Misrepresent products
Albany Park knowingly sold me a misrepresented item. I ordered a sofa in the color mustard, which is shown as a deep golden yellow. When I received it, it was a light olive green. When I contacted them, two levels of support told me that the fabric and dimensions of the sofa had recently been changed, but they had not “had time” to update their website. They are knowingly, selling sofas of a different color and dimension than they are representing on their website. I asked to return it and they wanted to charge me the restocking fee. The best part was - when I told them that I had damaged one of the large boxes when I opened it -and they suggested I take several cardboard boxes and packing tape to create a makeshift box to send the item back. Only after I played hardball and threatened to reveal them to my large group of Instagram followers did they offer me a discount or free pick up. All this being said, I am willing to give them two stars because I do feel that the quality of the item is very good - but I will never ever buy an item from them again.