Lauren
I've had my couch less than a year and…
I've had my couch less than a year and the base is already sinking in severely. The delivery services was beyond awful. You can look up Island Deliveries and see others having issues. I mentioned this to Albany Park last year and a year later they are still using them. They schedule times and dates without telling customers and it's been a nightmare dealing with customer service. On the Albany Park side, when I called in my warranty on my couch they were initially great, they said someone would contact me in regard to shipping. That has not happened. I sent them an email asking a few questions and did not hear from them. On day 5 of no response, I sent a follow up only for them to tell me the shipping company would get a hold of me. That was not what I had asked. I called into customer service and literally had the rep reiterate what I was having issues with and I received the same generic email that did not address my concerns with shipping. I then receive a letter in the mail saying there is a lawsuit against Albany Park for lying about their pricing and charging a higher price. I would never use this company again. The product is subpar not even a year later broken, they will not dispose of the piece the warranty is replacing, you have to do it but they will give you a $75 credit... we'll see, and the communication is very much touch and go. I would have been happier with a cheaper couch at this point to avoid the massive heads (plural) I've been dealing with when it comes to this company. Unfortunately, they have failed on all ends which is sad because their product is beautiful but to break down not even a year after having it is a poor quality product.
Response from Albany ParkJul 21, 2026
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you've encountered—from the delivery process and communication to the concerns with your sofa and warranty experience. This is not the level of service or quality we strive to provide, and we understand how disappointing and frustrating this has been. We appreciate your feedback regarding both the delivery experience and the warranty process, as it helps us identify opportunities to improve. We would like the opportunity to review your case, address your outstanding questions, and ensure you receive clear updates regarding your replacement. Please email us at [email protected] with your order number and reference this review so our team can personally follow up. We know we've fallen short of your expectations, and we sincerely appreciate you bringing these concerns to our attention. We hope to have the opportunity to make this right.